Windows 10: Black screen and cursor only

Discus and support Black screen and cursor only in Windows 10 Support to solve the problem; I have black screen and cursor only Tried opening task manager to run a new task to add in explorer.exe. Task manager then decides to close when i... Discussion in 'Windows 10 Support' started by Noing, May 16, 2017.

  1. Noing Win User

    Black screen and cursor only


    I have black screen and cursor only

    Tried opening task manager to run a new task to add in explorer.exe. Task manager then decides to close when i hit run new task.

    Any help on this would be greatly appreciated

    :)
     
    Noing, May 16, 2017
    #1

  2. Black screen, only cursor .

    Windows 10 install , black screen and cursor. Tried windows +x , nothing... Dell laptop Satellite L775 Windows 7

    Help!
     
    NancyGarrett, May 16, 2017
    #2
  3. EAsonA Win User
    Black screen, only cursor .

    Hi,
    NancyGarrett
    . Perform the methods provided
    here
    and let us know how that works!

    Regards,

    #OneMsft
     
    EAsonA, May 16, 2017
    #3
  4. dalchina New Member

    Black screen and cursor only

    Hello- what's the history? E.g.
    - my pc was working perfectly yesterday but when I turned it on today...
    - I upgraded to the Creator's build and now...
    - there was a lightning storm and the power went off while I was...

    etc.
    I.e. what's the last thing that happened before this occurred?

    What do you believe your current build to be - Anniversary build? Creator's build?

    Is your PC
    - a deskop PC
    - a laptop
    - a tablet
    ....?

    Please complete your system specs (see mine for comparison) - include details of your disk - SSD? HDD? something else?

    When you boot, do you see a login prompt? Does the black screen appear before or after you log in?

    Given the above, we can suggest an appropriate way forward. Thanks.
     
    dalchina, May 16, 2017
    #4
  5. Noing Win User
    Desktop pc
    i7 something
    Nvidia gtx 970
    Secondary video card set up as physx driver
    Hybrid drive 1tb
    16 gb ram
    Creators build

    Was working fine yesterday morning. It had finished the creative update, then i logged in so it could finish updating. Left for work and came back to black screen and cursor.
    Restarted, can see login screen and then logs in to black screen and cursor.
     
    Noing, May 16, 2017
    #5
  6. dalchina New Member
    dalchina, May 16, 2017
    #6
  7. Noing Win User
    The nvidia drivers could cause explorer.exe not to start?

    Ugh, i thought i was done having issues with nvidia
     
    Noing, May 16, 2017
    #7
  8. Bastet Win User

    Black screen and cursor only

    I had the same problem with nVidia 960m driver recently, no picture but could open & see task manager, I then started ending anything nVidia related, after closing a couple the desktop appeared. I then uninstalled the driver & reinstalled it.
     
    Bastet, May 16, 2017
    #8
  9. Noing Win User
    When i try to close them they keep reopening a second after
     
    Noing, May 16, 2017
    #9
  10. dalchina New Member
    Can you confirm you have no special themes applied or anything that modifies the GUI?
    And are both video cards the same?
     
    dalchina, May 16, 2017
    #10
  11. Noing Win User
    I do use stardock stuff for themes, and no they are different. I forget what the lower one is, just miles beneath the 970
     
    Noing, May 16, 2017
    #11
  12. dalchina New Member
    If you want to uninstall the nvidia driver, you will probably be able to do that in Safe Mode. You can boot to Safe Mode by clicking the Power button on the login screen, then SHIFT left click Restart - follow the prompts.

    You will probably need to do this:
    http://www.thewindowsclub.com/make-w...k-in-safe-mode

    Then you could restart and see if it reinstalls and works.

    And you could use the same procedure to install a different version if needed.

    You can find out what your other graphics card is easily from Control Panel, Device Manager, or Settings, search for device manager.

    Once in Safe Mode, you could also have a look at your Reliability History and Event Log and see if those tell you anything helpful.
     
    dalchina, Apr 4, 2018
    #12
Thema:

Black screen and cursor only

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