Windows 10: black screen and dead motherboard maybe corrupt hdd how do i get windows 10 home in new...

I have Windows 10 home on my laptop lenovo it was a free upgrade from windows 8.1 I started having a problem last month with a blue screen message stop code: KERNEL MODE HEAP CORRUPTION and it shut down and rebooted by itself and it happen multiple times.

my windows 10 set for automatic update and I did get an update about a month ago as well then a week a ago when I turned on my laptop I get a message taskhostw.exe high CPU 99 % and I tried to find a solution online where many forums talked about virus I tried to reset the bios and reinstall windows but I couldn't access bios setting from recovery and from F2 F12 after few days spent hours online for a solution I didn't find any solution

I removed the main battery the bios battery and press off button for 20-30 seconds to try a reset but when turned on the laptop again I got black screen light on camera start button the fan works the hard drive spins and tested the RAM ok and tried external screen via VGA nothing.


The results is a dead motherboard from a high temperature and maybe a corrupt hard drive I put the details that might help others to avoid this happen.

My issue now is how to install windows in a new SSD and new motherboard that I ordered and will I get back my free copy of windows or I install windows 8.1 again?


NB: I using a friend laptop sorry if I can't back to you sooner please any help will be highly appreciated.

:)

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.

 

Windows 10 Black Screen, No Cursor

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

Please follow the below suggestion and check if that helps.

If you see the black screen only
after sign-in and you can see a mouse cursor:

• While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
  
• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  

If this resolves the black screen, use corruption resolution steps.

Perform SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system
files and to repair missing or corrupted system files in Windows.

Use the System File Checker tool to repair missing or corrupted system files

http://support.microsoft.com/kb/929833 ( Applies to Windows 10 as well).

I would also suggest you to run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available. Follow the steps.

• Press Windows key + X.
• Click command prompt (Run as administrator).
• In the Administrator: Command Prompt window, type the following commands. Press
  Enter key after each command:
  • DISM.exe /Online /Cleanup-image /Scanhealth
  • DISM.exe /Online /Cleanup-image /Restorehealth

To close the Administrator: Command prompt window, type
Exit, and then press Enter.



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.