Windows 10: Black screen and high fan sound after dxgkrnl system service exception message

I have a Windows 10 laptop with display driver issues that has not gone even after a fresh install of Windows and driver updates.It crashes on me every now and then and the way I get around it is to disable my display drivers after it crashes so that I can atleast get back to using it. Today this did not work so I thought maybe I should update my driver's in Windows as maybe that will fix it.When I did that my screen became pixelated and crashed.Since then I have not been able to either boot up or go into safe mode as it crashes on the blue troubleshooting screen also.At one point I got the dx

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Fan speed too high and receives black screen

Hi,

I appreciate if you could answer to a few questions to narrow down to the issue.

• What is the make and model of the computer?
• What was the reason for you to perform a reset?
• Does that mean you receive black screen on the desktop?
  

First let us troubleshoot for the black screen issue and as an initial troubleshooting step, I suggest you to refer to the article provided below and check if that helps.

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-problems

Once done with that, let’s check the cause for the fan speed.

a. While on the desktop, right-click on the taskbar, click on
Task Manager.

b. Click on the Processes tab and check if any processes that is running high.

If none of the process is running high then I suggest you to update the graphics card driver and check if it resolves the issue.

1. Press “Windows key + X” and click on “Device
Manager”.

2. In the list of devices, you should see the Display Drivers.

3. Right click on the device and then select "Uninstall".

4. In the uninstall dialog, make sure you select the option to delete the driver package from the system. This causes the driver package installed earlier to be deleted.

5. In the Action menu of Device manager, select “Scan for Hardware changes” option. This will cause the device driver to be reinstalled. Once the driver is installed, close all windows and restart the computer.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black screen printing wingdings with high pitched tone.

Hello,

Black screen printing wingdings with high pitched tone can be due to outdated drivers. This can also be connected to hardware issue. For us to isolate and identify
if this is a hardware or software issue, we suggest to perform the Windows Hardware Troubleshooter.

To access the Hardware and Devices troubleshooter, follow the steps provided below:

• Type “Troubleshooting” in the Search bar and press Enter.
  
• Click on “View All” in the top left corner.
  
• This will display the list of troubleshooters which are built-in in the computer. You can click on Hardware and Devices from the list and you can run the troubleshooter.
  

Let us know if that worked out for you.