Windows 10: Black Screen and Keyboard freezes randomly

Dear Customer Support,

I have endured with the black screen problem for 3 months and now my keyboard freezes randomly,
after Windows 10 update.

1. After the October update, the "restart" windows option always restart with a black screen. I have to press the power button twice to bring up the log in screen. If I do a "shut down" option and restart the PC the login screen is displayed without problem. Can anyone help me?
2. After the November update my keyboard freezes randomly. I have tried uninstalled the driver or enable keyboard filter and some other methods found in google but still the problem exist. I have to shut down and reboot to have the keyboard working again.
Very frustrating and not knowing how I can solve the problems. Please help.
Thank You

:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

New laptop hardlock with black screen

I have a new notebook, running Windows 10 Fall Creators Update, which is randomly freezing, showing a black screen. System specs:

• intel core i5
• HD is an SDD, 250GB
• GPU: Intel HD graphics 620

Symptoms:

• happens randomly, related to no particular reason, time of the day, and programs running
• when freezes, the notebook screen is "active" (back light is on) but completely black; external monitor, connected via HDMI, is black as well
• when freezes, no key input is responding. I tried to press "CAPS Lock", which has a led on it, and the led is not toggling
• I noticed I can keep the PC on for several days, without any problem. It always freezes whenever I'm actively using it

What I already tried:

• reinstall Windows from scratch (even starting from an external USB drive)
• run windows in "clean boot" mode (all non-MS services disabled, all startup programs disabled)
• update the BIOS, and all "relevant" drivers (GPU, System Firmware, network interface, bluetooth, ...) of the PC to the latest version
• testing the memory with MemTest86+: no issues, after several steps
• stressing the GPU with FurMark: reached quite an high temperature (70°), but no issues
• stressing the CPU with IntelBurnTest: reached quite an high temperature (70°), but no issues

Now, I would guess it's an hardware problem, but the strange thing is that we ordered 6 identical PCs, and this is happening on 4 of them. Therefore, for "statistical" reasons, we don't think it could be possible that all of them shows an HW issue... It only happens with a different rate from one PC to another (for instance, happens daily on my PC, and once a week on another)
Any idea on how to investigate this issue further?
Any test / improvement I can do?

 

Windows 10 freezes randomly

Hi,

To better assist you regarding Windows 10 which freezes randomly, please provide the following:

• Which is the last Windows update build you've applied to the computer?
• Are there any third party applications that are currently installed?

Furthermore, we suggest that you do a BIOS update to your computer. Here are the steps:

• Check the motherboard manufacturer's website to find the specific model of your motherboard.
• Go to the computer manufacturer's website.
• Look for the computer model that you're using.
• You should find any available BIOS update.

Let us know how it goes.