Windows 10: Black Screen but desktop is not available Windows 11

Discus and support Black Screen but desktop is not available Windows 11 in Windows 10 Software and Apps to solve the problem; Screen remains BLACK when I boot & login to my computer account. I can see the mouse pointer on a black screen. Pressing CTRL-ALT-Del, brings up task... Discussion in 'Windows 10 Software and Apps' started by Black Max 2569, Apr 18, 2023.

  1. BLACK MAX 2569
    Black Max 2569 Win User

    Black Screen but desktop is not available Windows 11


    Screen remains BLACK when I boot & login to my computer account. I can see the mouse pointer on a black screen. Pressing CTRL-ALT-Del, brings up task manager. Tried connecting to another monitor with an HDMI cable & black screen with mouse pointer appears so I don't think that it is display related.HP Pavilion laptop. Went to sleep on battery, I closed the lid and plugged it in. Couldn't get to the desktop back on.

    :)
     
    Black Max 2569, Apr 18, 2023
    #1
  2. PEER_SAM
    Peer_Sam Win User

    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Apr 18, 2023
    #2
  3. FREEBOOTER
    FreeBooter Win User
    FreeBooter, Apr 18, 2023
    #3
  4. ARUL_D
    Arul_D Win User

    Black Screen but desktop is not available Windows 11

    Black Screen on Startup

    Hello,

    Could you please answer few questions:


    • When you say “Now, nothing is on my desktop” what exactly are you referring to?

    • Are you getting black screen after Sign in?
    If you are getting black screen after sign in, I would suggest you to follow the steps mentioned in the below help article and check if it helps.

    Troubleshoot black screen problems

    Troubleshooting black or blank screens in Windows - Microsoft Support

    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.
     
    Arul_D, Apr 18, 2023
    #4
Thema:

Black Screen but desktop is not available Windows 11

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