Windows 10: Black Screen cannot solve

Hello,


I recently updated windows 10, shortly after my entire computer crashed. When I attempted to log back on Windows loaded for a second or two then promptly went to black screen. Keyboard was entirely unresponsive I used the caps lock and number lock to see if there was anything happening - nothing. I forced another restart and managed to get to the winRe before it black screened again.


The computer could not diagnose the repair. I attempted several recoveries, all of which had something wrong some file that couldn't be located different every time, I attempted a pc reset of all of my personal files, it still black screened. Finally I attempted a total drive reset and now I cannot even get to the winRe. I get as far as windows loading page that says "preparing" before it black screens again. I have scoured the internet looking for a solution and cannot find one. Can anyone help?

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Black Screen (Not Solved But No Longer A Problem)

Hi,

Thank you for posting your query in Microsoft Community.

Apologize for the difficulties that you're experiencing in Windows 10. Not to worry. We're here to help you out. Appreciate the steps that you have taken so far to fix this issue.

• 
  Do you receive any error code/message?
  

Let us follow the steps suggested by Sharath Srinivasa
(replied on August 7, 2015) in the following thread that speaks about a possible solution for the related issue:

Black screen after upgrading to Windows 10

Black screen after upgrading to Windows 10

Hope it helps.

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.