Windows 10: Black Screen Crash after Windows updates--ongoing problem

I get a black screen with cursor crash after Windows updates on my HP Pavilion laptop. The crash occurs immediately after logging in. My problems started last November 2024 with KB5046633 and has repeated on each subsequent update six times now, I think. Each time, over the past 5 months, I’ve rolled back the latest update to restore operation. The latest update to cause a crash is KB5055528.I’ve previously posted on this site and searched online for suggested fixes. I’ve tried:Restarting the display driver with Windows+control+shift+b.Restarting explorer.exe from command line.Installed an u

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black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

Windows 7 black screen of death

I read a report a little while ago that said the black screens were nothing to do with updates but due to a malicious program (it hit more than just windows 7 users - vista, xp and 2000 were also prone to the black startup screen of death if infected). My windows 7 install is fully up-to-date and i've never had the black startup screen.

Just run some decent anti virus and you should be safe (i suggest microsoft security essentails since it's free and pretty decent). When you've installed an anti-virus i'd suggest doing a full scen to be sure there's nothing there.

 

PC crash to black screen

Hi Andrew,

Your concern regarding the black/blank screen issue after updating the graphics card can be caused by a change on the device settings or corrupted system files. As an initial step to isolate your concern, we suggest that you perform the methods suggested
on this support article. Select the option that's related to your concern to view the appropriate steps.

We'll appreciate if you can send us an update.