Windows 10: Black Screen Error/ Cannot reset PC/ Cannot use Safe Mode

Hi, I have been facing this issue for a while now. Before, it used to take a few minutes sometimes, half an hour to an hour to reveal the sign-in page. Lately, the story's different. It gets stuck on the black screen. I tried a couple of things like 'Solving Black Screen Error Instruction' and stuff. I tried the 'Reset your PC' option Apps, drivers, and windows reinstallation, yet it displays 'There was a problem resetting your PC. Undoing changes.' I even tried using different Startup settings like 'Safe Mode with CMD/ networking' and Command Prompt command like 'chkdsk'; however, all I c

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Safe mode black screen

Hello,

We would like to know more about this concern, please provide the following information:

• Is this your first time to encounter this issue?
• Did you make any changes to your computer's configuration prior to the issue?

If your PC experiences a black screen, please try the troubleshooting steps in this article:
Troubleshoot black screen problems.

Looking forward to your response.

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

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Please get back with more information, we will be glad to help you further.

 

Windows booting to blank screen after safe mode

Click these keys whenever you see a black screen:
Windows logo key + Ctrl + Shift + B > report what you see and hear

See if you can boot to the BIOS using the information in this link:
List of PC brands with their corresponding hot-keys

List the installed antivirus software.



See this link for additional troubleshooting steps:
https://support.microsoft.com/en-us/...-screen-errors