Windows 10: Black screen every Thursday, PC quit sleeping this past week.

I tried but it says I have the latest.

This makes no sense, though, as it wasn't doing this before that last update. It was sleeping fine before that - the original issue was black screen and unresponsive.

 

You might want to try visiting win-raid.com and reading about their updated USB 3.0 and 3.1 drivers: USB 3.0/3.1 Drivers (original and modded). I've just recently installed these on three systems after reading about them here at TenForums in the Drivers and Hardware forum here last month. They didn't work on all of my systems, but they did on 2 out of 3, and on the ones where they worked, they made a noticeable difference. Of course, if your root hub is for USB 2.0 this won't help at all, so sorry.
HTH,
--Ed--

 

Please post results of two powercfg commands.

If you have latest driver and you think it was an update, roll driver back.

Again I will mention a system restore will take you back to a known working environment. Yes new programs will have to be installed, there simply can't be many. Please back up data.

 

My root hub may be old USB. The most speed I've ever gotten out of it has been around 750k. I have a USB 2 4 port hub plugged into it, but...

 

This is interesting. I turned off the sleep function - set it to never. Then when it updated last night ( it said it was about to, anyway - I set it to 4 AM ), it didn't become unresponsive like the other times. It came right on this morning, when I moved the mouse. I had to restart a couple of programs, as usual when it does update, but it didn't do the unresponsive black screen thing.

So if I can figure out now, what's keeping it from sleeping, I can solve this. When I have some time later, I'm gonna unplug all the USB stuff and force sleep. That should tell me if it's internal USB or peripheral.

 

Well I unplugged everything USB and it still wouldn't sleep. But I suppose if the drivers are doing it, and there are no later drivers than what I have ( the internal USB drivers latest was 2006 by Microsoft ), and they arent making anymore, then we're hosed here.

 

Just found this: Problem with ICH10 Family USB Universal Host Controller Drivers - Microsoft Community

Being it was sleeping ok up until that update a few weeks ago, I have to think they did something that stopped it, though.

 

? Do it, or scary?

Intel(R) ICH10 Family USB Universal Host Controller - 3A66 Drivers Download for Windows 10, 8.1, 7, Vista, XP

 

Personally I'm always leery of third parties providing drivers. That said I'm sure there are very good vendors out there.

First I would run this utility by Intel and see what it reports.

Download Intel(R) Chipset Device Software (INF Update Utility)

There is no harm in trying driver but ensure you have a restore point you can fall back to and you may even want to take an Image. Yes I'm paranoid, I like to have many escape routes. When you download driver you should also run AV scan on file.

 

I just tried it and it failed to install - unknown error.

 

Then there is a compatibility issue.

Could you run Intel's tool and see if there is an update listed by it.

Intel(R) Driver Update Utility

 

Ok, here we go:

 

Great. Download and install. Create restore point before.

 

I may have mentioned that about 4 months ago, when this started happening, I bought a backup refurbished newer model PC with Windows 8 on it. I've been so busy with my home business work, that it's still in the box.

Now I'm thinking that it may come with Windows 10 upgrade, and if I used that BEFORE moving any of my stuff over to it, then it would have all the right drivers and everything, and be like a freshly installed OS, right?

Then I could move my programs over - assuming they'd all run on it. My registered version of AutoCAD is from 2002 and another crucial one is Dazzle Envelope Manager, from back then too, which I still haven't managed to find a low cost modern replacement for.

Plus of course, my entire computing life, going back to the 80's.

 

Yes it would be a new machine so undisturbed OS. I assume by 8 you mean 8.1. Otherwise there is that upgrade to go through as well. Not sure how they would package Windows 10 on that device, that said you can get to Windows 10, or at least you could two weeks ago.

Here is how I would approach. Image existing machine or run the Recovery Media Creator routine that it comes with so you have something to fallback should things not go right. Perform all regualr Win 8.x updates. Then update to 10 however I read the next bit first.

Your Autocad is no longer supported on Windows 10. That does not mean it won't work, it just means if something breaks there will not be a fix. Reference this link.

Windows 10 and .NET 4.6 support for Autodesk products | AutoCAD | Autodesk Knowledge Network

If Dazzle is the age then it is likely it is not supported either. Again support does not mean it won't work, just they won't fix and strange things might pop up.

Might be an idea to install both in 8.x and then upgrade. There is a compatibility setting for installs you could install under, doesn't do anything for making it supported, just might allow the install to happen. Some products get very cranky when they are installed on unsupported OS's.