Windows 10: Black screen/Graphics issue

Split from this thread. 5/21/2025I have an older Gateway laptop originally Windows 7 that was previously running a current, updated version of Windows 10 fine. CPU is mobile AMD Phenom II x4, Mobility Radeon HD 3000? graphics, upgraded ssd, max 8GB memory, and a WiFi 6 internal card. After the latest Windows update which I installed a few days ago, the laptop no longer outputs any video to the built in display or the HDMI output. The screen is totally black and I can not get any response from the laptop by rebooting or trying to get into the BIOS. Please help.

:)

 

Graphic Problem With windows 10 and black screens issues while web surfing and playing videos.

Hi Reza,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if graphics card driver is corrupt.

To assist you to better, please provided us the information below:

• When you say that "And sometimes stutters for no reason during Web surfing", is the issue occurring while browsing through a particular browser or through all the browsers installed on the computer?
• Are you getting any error message?
• When you say that "black I install the last version of my graphic card ", how exactly have you tried to update graphics card driver?
• What is the make and model of the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting with black screen issues and check if it helps.

Troubleshooting black or blank screens in Windows - Microsoft Support

Please get back to us with an update on black screen issue, we will be happy to help.

Thank you.

 

Black Screen after restarting computer (after installing intel HD 3000 graphics using teamviewer)

Hi Evan,

I realize that you get a black screen after restarting computer. I will try to help you with this issue.

Please answer these questions to get more clarity on this issue:

• 
  What is the make and model of the PC?
  
• 
  Does the issue reoccur if you remove the Intel HD 3000 graphics card?
  

Suggest you to follow all the steps from this article to check if that helps.

Troubleshoot black screen problems: Troubleshooting black or blank screens in Windows - Microsoft Support

Keep us informed to help you further.

 

VMWare VMs Black Screen - Windows 10 3D Accelerator - Graphic Properties not available

I am running Windows 10 Build 1803 build Citrix Desktops. I am trying to change the properties of the Windows 10 box so that I can turn off 3D Graphic properties as VMs are all in black screen mode. So, based on the suggestions by most of them, it looks
like we have to turn off the 3D Hardware acceleration. When I right click on the desktop, I get only Display Settings and Personalize option and if I go into Display settings, i do not get to see the options for 3D graphic acceleration as mentioned in the
below steps As, I do not see Graphic properties at all.

So, how can I turn it off or what else can be done as these are Citrix Desktops that are showing black screen. So, either you have to boot them serveral times or shut down and bring it up and sometimes they come up to the logon screen and show the windows
screen or else they are black screen. Clicking on CTRL+ALT+DEL also has issues sometime it brings up the logon window or else none. Just plain black screen.

In order to disable 3D hardware acceleration, I suggest you to follow the steps below.

1. Right click on the desktop and select Graphics properties.
2. Select Basic Mode and hit OK.
3. Go to the 3D option.
4. You can disable 3D graphics acceleration from this screen.

Hope this helps. Please reply for further queries on this.