Windows 10: Black screen - Not booting (After trying to reset)

Hi! I was trying to reset my computer the other day. During the reset it failed, showing the following error description: "There was a problem resetting your PC". Nothing more. It returned me to the troubleshooting menu, so that I could try again. It wouldn't work no matter what I selected. I decided to restart my computer, then there was nothing to boot to. After POST screen, there's only black. No cursor or nothing. I used a USB install drive to check on my drives - they're certainly not formatted.
I managed to create an install image on my laptop with the Media Creation Tool - the only problem is that my laptop is running regular Win 10, not Pro (which my desktop is using). When I try to install with the USB it asks for a product key - which I don't have. If I could've gotten a Pro version onto the USB, it probably wouldn't ask for a key, right?

The question here is: What can I do..? I don't feel like installing W10 on the desktop, because then I'd have to buy W10 again.

:)

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hello.

I used to see light on the power button once it was turned on, but not anymore.

I removed the side of the desktop and looked at the motherboard as I turned it on. I did not see any lights on the motherboard, but the fans were fully functional.

I checked with different hdmi cables and screens, but no results.

Thank you for the support

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.

 

Hi, reinstalling Win 10 on a PC which has already been activated means activation is automatic (or should be).

When it asks you to enter the license, there's an option to do that later. Chose that.

If you had Home on it before, Home will be activated; likewise Pro. That you downloaded the iso on a different PC is irrelevant.

You need to use the same language edition and should make sure your installation medium is the latest 1607 build, which it will be as you've just created it.

Before you reinstall Windows, as you can read files on the disk, make sure you copy off anything you need that's not backed up. And when you do reinstall, delete existing Windows partitions (System, EFI, Recovery and Windows if you're using UEFI) and install to unallocated space.

 

Hi @dalchina! Thanks for your answer. I actually did just that. It worked fine, and my computer is finally back to normal. I made a backup before I started anyways, so that's fine. I was just afraid of "losing" my Windows 10.