Windows 10: Black Screen of Death on Startup (but not Sleep) for Laptop

Discus and support Black Screen of Death on Startup (but not Sleep) for Laptop in Windows 10 Drivers and Hardware to solve the problem; Using a Dell Inspiron 15 N5050 Laptop (Product Support | Dell US ) I've been running Windows 10 without an issue for around 6 months now. After a... Discussion in 'Windows 10 Drivers and Hardware' started by davidb2002, Jun 19, 2016.

  1. DAVIDB2002
    davidb2002 Win User

    Black Screen of Death on Startup (but not Sleep) for Laptop


    Using a Dell Inspiron 15 N5050 Laptop (Product Support | Dell US
    )

    I've been running Windows 10 without an issue for around 6 months now. After a recent update (Thursday), now when I boot up my computer from shutdown/restart I get a black screen. I can hear the sounds. To remedy this, I close the lid and wait for the fans to go off (Sleep). When I open it again, the screen is displayed without a problem.

    I had a look at possible remedies and came across this following microsoft QA:

    http://answers.microsoft.com/en-us/w...?page=1&auth=1

    I therefore turned off fast startup and still didn't rectify the problem. I checked for updates and confirm that BIOS and all drivers are up-to-date.

    It's clearly something to do with display drivers. In device manager, my display driver is: Intel HD Graphics 3000 (ver: 9.17.10.4229).

    Can anyone give me any suggestions on what to try next?

    :)
     
    davidb2002, Jun 19, 2016
    #1
  2. RYIK
    Ryik Win User

    Black screen of death on startup after latest windows update, can't restore

    I had it taken in, and the verdict was that the laptop was incompatible with something I recently downloaded (Which can only have been the update) and that it overheated and fried the hard-drive as a result.

    Either way, it was under warranty, so they gave me a full refund. Considering how heavily I used it, I'm satisfied with this outcome. I can get a newer replacement, free of wear, even if it does mean I'll lose some of my files.

    If it helps for future reference, I checked; MSI Dominator G60, 15.6" screen, Intel Core i7-4810MQ Processor, NVIDIA GeForce GTX 870M Graphics card, 12 GB RAM, 1 TB memory, came with windows 8.1, ran windows 10 fine until that last update.
     
    Ryik, Jun 19, 2016
    #2
  3. RYIK
    Ryik Win User
    Black screen of death on startup after latest windows update, can't restore

    I've tried that already.

    Starting it in safe mode or Low Resolution Video just results in another black screen

    It seems starting up over and over again has made it worse, and now it doesn't proceed past the msi logo. I'm gonna have to take it in to be repaired.
     
    Ryik, Jun 19, 2016
    #3
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Black Screen of Death on Startup (but not Sleep) for Laptop

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