Windows 10: Black screen of death: Troubleshooting help?

Discus and support Black screen of death: Troubleshooting help? in Windows 10 Support to solve the problem; Hi everyone, I am having problems with a DELL 4200 and an eeePC 901, both of which occasionally just switch to a black screen while I'm working, so... Discussion in 'Windows 10 Support' started by Whyfly, Aug 9, 2016.

  1. Whyfly Win User

    Black screen of death: Troubleshooting help?


    Hi everyone,

    I am having problems with a DELL 4200 and an eeePC 901, both of which occasionally just switch to a black screen while I'm working, so I eventually have to restart the computer and thereby lose all work that wasn't previously saved. HD indicator stays off whatever I push and press, so this is not just the display failing.

    Obviously, both computers have little in common (different manufacturers, different hardware etc.). What they do have in common is:

    - Windows 10 (32 bit version on one, 64 bit on the other)
    - Samsung Evo 850 SSD drives

    Apart from some common software, like Irfanview or Libre Office, which aren't really likely suspects imho, that's about it.

    Does anyone have an idea how to troubleshoot this? If I had to guess, this is probably about some incompatibility with the Samsung drives. I've already learned that I can't use "sleep" with my Evo SSDs (sleep, as in: where the computer goes in low-energy mode but power stays on), as the system is likely to crash upon wakeup. Hibernation (where everything is saved to drive and the computer shuts down) seems to work, but the symptoms when the system eventually does crash randomly (?) are reminiscent of what I saw with sleep mode (although not the same), so maybe it doesn't work that well after all.

    Unfortunatley, hibernation is quite important to me, so I'd hate to avoid using it for weeks or even months just to second-guess whether or not it is actually the culprit (current crashes aren't that frequent). So I was wondering if anyone has some more troubleshooting tips for me? Crash logs show nothing. Driver Verifier has already been used, but found nothing. Samsung Magician has been set to NOT start with Windows 10, but that didn't help.

    Thanks!

    :)
     
    Whyfly, Aug 9, 2016
    #1
  2. Rose Cal Win User

    BSOD after latest Creator's Windows Update

    Hi,

    The issue you encountered can occur if a problem causes your computer to shut down or restart unexpectedly. To better assist you, we'd like to ask if are you referring to Blue Screen of Death or Black Screen of Death? If you are referring to Blue Screen
    of Death, we suggest that you follow the steps in this article:
    Troubleshoot blue screen errors.
    It will provide you instructions how to correct blue screen error. If you are referring to Black Screen of Death, we recommend that you perform the steps in this article:

    Troubleshoot black screen or blank screen errors.
    It will let you correct black screen issues.

    Keep us posted if you need additional help.
     
    Rose Cal, Aug 9, 2016
    #2
  3. Arun B J Win User
    Windows 10 blue screen of death

    Hi,



    Thank you for posting your query in Microsoft Community.



    I understand your concern and will assist you to resolve this issue.

    I suggest you to refer the link below and check if it helps.

    Troubleshoot blue screen errors

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Please try to refer to the article, created by ZigZag3143 (Windows IT Pro) on July 26, 2013, to fix your issue with BSOD.

    Blue Screen of Death (BSOD)

    BSOD Finding and fixing them

    For Black screen refer the link below and check if it helps.

    Troubleshoot black screen problems

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Aug 9, 2016
    #3
  4. zzzoom Win User

    Black screen of death: Troubleshooting help?

    Just my 2 cents here, but I am using a Samsung Evo 850 SSD drive with Windows 10 just fine. I am on an Asus motherboard that is only a few years old with the latest BIOS and chipset drivers.

    I have solved sleep issues on my PC by going to my system/motherboard manufacturer support website and searching for the latest drivers. Make sure you are using the drivers for your system and not some offered by Microsoft, except as a last resort

    The chipset drivers provided by your manufacturer are probably the most important to the power issues. If that doesn't help, maybe as a check your BIOS version and see if there is a newer one available. Flashing a BIOS can be risky or completely brick your system, so be sure you know what you are doing if you attempt that.
     
    zzzoom, Aug 12, 2016
    #4
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Black screen of death: Troubleshooting help?

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