Windows 10: Black screen on restart after update

After installing an update on Windows 10 my screen went black after restarting. The screen is working fine – it shows the Dell logo when it’s rebooting and if I press ctrl alt + del I get the usual options on a blue screen. When I restart my usual desktop appears for a few seconds and then screen goes black again with only the cursor showing.Suggestions on how to resolve this would be much appreciated.Thank you,Rob

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Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Black Screen after update

Hi,

Thank you for posting in Community, we understand your concern and we will try pour best to help you resolve the issue.

I would suggest that you perform the steps mentioned below and check if you are able to access the desktop.

Method 1:

Step 1: Perform Power Drain and check if you are able to access your desktop screen.

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
  
• Press and hold the Power button for 30sec.
• Plug the charger/power cord and restart system.

Step 2: If you can access the desktop check if your system is functioning as normal. Also check which update got installed in your system, by opening Control Panel and then opening Programs and Features.

Method 2: Inaccessible Desktop.

If you are unable to access the desktop screen and you are stuck on the
Black Screen, then I would suggest that you refer to the article
Troubleshoot black screen problems provided in the link below and check if you are able to resolve the issue.

Troubleshooting black or blank screens in Windows - Microsoft Support

Your reply is very important to ensure a proper resolution. Please get back to us with the above information to assist you accordingly.

 

Black screen after updating to 1703

Hi,

A stop error can occur if a problem causes your PC to shut down or restart unexpectedly. For us to identify the cause of this issue, we suggest that you refer to these articles:

• Troubleshoot black screen or blank screen errors
• Troubleshoot blue screen errors

The steps will be viewed once that you've selected the corresponding answer.

Let us know if you need further assistance.