Windows 10: Black screen problem after playing online videos

My pc keeps on having black screen whenever I play online videos, and I always end up force shutting down my pc so I could use it again, It started happening after I updated my windows 10 version. Can someone help me what could be the problem?

:)

 

Video play green or black screen


Getting a green or black screen when playing videos through Facebook. But, if I go directly to YouTube, the videos play with no problem. Thank you.

 

Unable to play video games on Windows 10, black screen after log-in screen

Hi Natasha,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience you are facing with accessing the Windows 10 operating system, we will help you with this issue.

Do let us know the following to assist you better with this issue:

• From where are you trying to play the video games (downloaded/ from website)?
• If you are playing games from website which browser are you using?
• Were you able to see any error code/ error message when the game crashes?
• Are you able log-in to your computer?

This issue might have occurred due to corrupted/ outdated display drivers.

As you see black screen while logging to the desktop, I suggest you to refer to the below Microsoft article about this issue, try the troubleshooting steps and check if it helps.

Black screen after upgrading to Windows 10

Also, I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Kindly update the status of this issue and required information, we will be happy to help you further.

 

Black screen when playing video fullscreen in Windows 10

My Laptop has dual graphic card:Intel HD Graphics 530 and GTX 970m and I usually connect an external monitor to it, setting external monitor (noted as Monitor 1) as main monitor. Both monitors are on. But these days I found that when I play video fullscreen on chrome, the monitor will turn to black but audio goes on, ie. my computer cannot render video correctly. I tested several times and got some info:

1. When I set Monitor 2(internal monitor of laptop) as main monitor, the video is ok when fullscreen, no matter which screen you drag the chrome window into.
   
2. When the HD 530 is banned in Device Manager, ie. only GTX 970m working, it also works well.
   
3. I tried disabling Hardware Accleration as some solution instructed but seems this issue remains unsolved.
   
4. Playing video file (.mkv, .mpeg, etc.) with video player (Windows video player, Potplayer, .etc) never meets black screen.
   
5. Rolling graphic cards' drivers back has been tried but not working.
   
6. Edge as well as IE has same problem as chrome, so I guess the real problem is about video cards indeed.
   

Addition:

I seem to recall that weeks ago when I played web video fullscreen on Monitor 2 (which is not main), Windows crashed and went BLUE SCREEN. Though if Monitor 2 set as main the error would not occur according to my tests.

I really want to know why and how to fix. Thank you.