Windows 10: Black screen/ weird graphical crash only on one game/program

Discus and support Black screen/ weird graphical crash only on one game/program in Windows 10 Software and Apps to solve the problem; As the title says if I play Fifa my pc decides to black screen randomly sometimes restarts instantly.Bug code is either SYSTEM SERVICE EXCEPTION or... Discussion in 'Windows 10 Software and Apps' started by JordanGarcia222, Dec 24, 2022.

  1. Black screen/ weird graphical crash only on one game/program


    As the title says if I play Fifa my pc decides to black screen randomly sometimes restarts instantly.Bug code is either SYSTEM SERVICE EXCEPTION or IRQL NOT LESS OR EQUAL.OS Name Microsoft Windows 10 Pro Version 10.0.19044 Build 19044 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Manufacturer Micro-Star International Co., Ltd. System Model MS-7B17 System Type x64-based PC System SKU Default string Processor IntelR CoreTM i9-9900K CPU @ 3.60GHz, 3600 Mhz, 8 Cores, 16 Logical Processors GPU RTX 3070BIOS Version/Date American Megatrends I

    :)
     
    JordanGarcia222, Dec 24, 2022
    #1
  2. Marby Rey Win User

    Black screen at start up

    Hi Lourens,

    One possible reason that you are experiencing the black screen issue is the display adapter.

    • Have you made any changes prior to the concern?
    • Did you try updating the graphics display driver?
    • Are you getting any error messages when the games crashed?

    For now, we recommend that you follow the troubleshooting steps for black screen errors in this
    article
    and see if it helps.
     
    Marby Rey, Dec 24, 2022
    #2
  3. BlueKoin Win User
    Black Screen Crash, Audio Still Plays

    Okay, following the steps you just provided has proven that the problem is indeed linked to the graphics card. I can play games without the black screen crash occurring, however, the games run very poorly and are very lag-heavy. Also, the HDMI port on
    the card is not working, which is odd because the VGA port on the card works. I've tried installing older drivers, first those from August and then those from January, and both cause the black screen crash issue to happen again. Does this mean I need to buy
    a new graphics card?
     
    BlueKoin, Dec 24, 2022
    #3
  4. BlueKoin Win User

    Black screen/ weird graphical crash only on one game/program

    Black Screen Crash, Audio Still Plays

    Thank you for the help, but none of the suggested actions have removed the problem. There were no changes made to the computer between the installation of the new graphics card back in June and the appearance of this problem. I've checked to see if it's
    a problem with either of my monitors, but the problem persists regardless of what screen is connected or what cable is used, and unplugging them and re-plugging them back in tightly doesn't fix the problem.

    I've reviewed the links you provided, and I can say for certain that Windows Media Player is not involved in any way as I rarely use it. I've also attempted the suggested actions in the article you linked, but none of those steps helped either. I tried to
    run a game with a clean boot and in compatibility mode, but the black screen crash still occurred. I've also ensured that both Windows and my graphics card drivers are up to date, which both are, yet the problem persists.

    Are there any other actions I can take against this persistent black screen crashing?
     
    BlueKoin, Dec 24, 2022
    #4
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Black screen/ weird graphical crash only on one game/program

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