Windows 10: Black screen when installing software

Hello, when I try to install new software I get a black screen. I have then to ctrl+alt+del to return to the desktop. So I wanted to run DISM, but Command Prompt gives a black screen too and so does MSERT, which then says "you must be logged on as a member of the administrators group to run this tool".OS Name Microsoft Windows 11 Home Version 10.0.22621 Build 22621 System Manufacturer Acer System Model Nitro N50-640 System Type x64-based PC System SKU 0000000000000000 Processor 12th Gen IntelR CoreTM i5-12400F, 2500 Mhz, 6 Cores, 12 Logical Processors BIOS Version/Date American Megatre

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Windows 10 infinite restart black screen


The tutorials provided are just a list of troubleshooting steps. Use only the steps which apply to you.

Since none of the troubleshooting steps here worked, I'd suggest you do a Clean install.

John

 

PC goes into black screen and froze

Yeah I'm pretty sure that's not a software related issue which is why I was suggesting that you remove the video card to start with since it's such an easy process of elimination step.

I'm not familiar with AMD CPUs, I did see that you had listed in your system specs but I had no idea whether or not it has an iGPU

Is there any possibility of you being able to get your hands on any compatible video card at all?it would be the easiest step to try to troubleshoot or at least one of the easier ones. You should be able to get into the bios without anything but A display cable hooked up to the motherboard

 

Endless black screen without anything but it is on

Hi Basim,

There are several reasons why the screen turns black only. It can be an issue with the software or hardware. Please answer the following questions:

• Are there any major changes made on your computer before the issue started?
• Have you performed any troubleshooting steps to fix the issue?

For now, we suggest that you follow the troubleshooting steps from this
link.

We are looking forward to your reply.