Windows 10: black screen with a 1 and lock and fnkey is locked . What do I do? Is it Bios?

I recently received a refurbished Lenevo Thinkpad that was refurbished by you Microsoft . After i start the laptop up I immediately am brought to a Black screen with a 1 and barrel a Lock symbol. Funky is locked. When I type it uses XXXXXX. Please help thank you! Iv tried cycling thru the power and restarting and factory restarting but the same screen come up.

:)

 

Black Lock screen BACKGROUND

Hi Bill,

Let us know the make and model of your computer.

Let us try few of the troubleshooting steps below and check if it helps.

Step 1: Try to set the lock screen background to picture and check if the issue persists.

Step 2: I suggest you to install all the pending updates on your device and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Step 3: Update the Display Adapter drivers.

• Press Windows key + X key when you are at desktop.
• Select Device Manager.
• Expand Display Adapter.
• Right click on the Display Adapter and click on
  Update Driver Software.
• Restart the computer.

Hope it helps. Reply to the post with an updated status of accessing the lock screen background for further assistance.

Thank you.

 

Windows 10 Lock Screen backround turns black

Hi Keilth,

To resolve your issue with your devices lock screen, follow the steps below:

• Go to Settings.
• Click Personalization, then select Lock screen.
• On the drop-down option, select Picture.
• Choose a picture you want to show on your lock screen.
• Restart your device.
• Then repeat step 1 and step 2.
• Now on the drop-down, switch it back to Windows spotlight.

Let us know how it goes.

 

No Lock screen in Windows 10.

Hi,



Thank you for your response with the current update on the issue.

I suggest you to follow the steps below to set the lock screen option as Windows Spotlight and check if it helps.

1. Right click on Desktop screen.

2. Then click on Personalize.

3. Click on Lock Screen.

4. Try to select Windows Spotlight from the list.

Please get back to us with an update on issue with Lock screen, we will be happy to help.



Thank you.