Windows 10: Black screen with a cursor in sleep mode while charging

I'm using Asus TUF Dash F15. After I updated my laptop to windows 11, I experienced a black screen with a cursor when my laptop was in sleep mode while charging. Then I just remove his charge to get rid of the black screen but sometimes the black screen doesn't disappear. I just hold the power button to hard reset so that the black screen disappears. I hope you can help me. Thanks !!!

:)

 

black screen with cursor

We would like to know more about your concern. Have you checked if you update your Windows 10 already? If not, we recommend to update your Windows 10 computer to see if it will make a progress and eliminate issues with it. Sleep mode settings could also
be a possible root cause since you said that it turns into black screen after leaving the computer open. Please try to check the screen settings by performing the following steps:

• On your Computer, open Settings.
• Choose System.
• Go to Power & Sleep.
• Under Screen, set it to Never.

We suggest to perform this to other device you are having the same problem so that we could check if this will make the fix.

Let us know how it goes and if you need further assistance.

 

Black screen after sleep mode

Hello.

I updated windows last Saturday 19th September 2020 and after leaving it in sleep mode it doesn't work anymore. The computer is running, but the screen is black. I have already tried to press ctrl+shift+windows+B, but it doesn't work. When I force it to
shut down by pressing the power button and something weird happens: if I'm not charging the laptop, it shuts down but as soon as I turn it on again, it only shows the black screen and the computer is on; if being off I start charging it, it automatically turns
on with the black screen. It seems that if it is charching I'm unable to force it to shut down. I have also tried to run it with another os in an USB stick and still it doesn't work.

I have read that this is due to the las update in September. In some places it is suggested to use ctrl+shift+windows+B, but it doesn't work for me. They also suggest changing some settings in the computer, but I am not able to even access any settings because
the laptop is still in the "running mode" with black screen.

Is there any solution for this? Any suggestions?

Thank you.

 

Black Screen with working mouse cursor but not keyboard

It is frozen or just black screen in Safe mode ?
might try to repair Windows by an installation DVD or a USB stick