Windows 10: Black screen with cursor after laptop restarted

Hi,

I am getting a black screen with only the cursor showing after an update. I have gone through mutiple forums for the same issue but nothing helped. Even in the safe mode, same black screen is showing. In normal and safe mode both, I can only open the task manager which shows not responding when i click on anything. Even when I click create new task in task manager, the screen freezes and shows not reponding. Please help. Thaks

:)

 

Laptop Black Screening!

Event Viewer? Do you mean Task Manager? If so nope it won't let me do anything at all, everything cuts off but there is still power to the machine. There's no cursor, before it black screens it usually just like freezes, and then the cursor will like, really really lag and warp across the screen (cause im moving it) and then it will black screen and i have to turn off the laptop.

*Cry :cry:

Edit: Nevermind, i found the Event Viewer, it shows a critical error occured but thats just where it had to forcefully restart, it doesn't really say what happened unless im looking in the wrong place ;S

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Laptop boots up to black screen with cursor, shows signs of activity.


I am trying to figure out what is going on with my mom's laptop. Two days ago she told me she was using her laptop and everything was fine, but then she left to do some things in the kitchen and came back a bit later to the screen off. Upon waking it up by moving the mouse, all she got was a black screen with a white cursor. I have looked at it and upon manually restarting, it shows the Windows 10 logo, and then it goes to the black screen with the cursor. There is no login screen either but I do also hear the welcome music. One thing I noticed though is the cursor does have the blue loading circle next to it like it is actually still doing something, and it flashes and spins now and then, as well as the computer sounding like its working, but I have left this on for almost 40 minutes now and it is still just a black screen. It sometimes goes to the off screen and have to move the mouse to wake it up again. Some people online suggest task manager and opening up other windows but nothing works, I can just move a cursor.

My first thought is it is doing something with updates so I figured I will let it be for a few hours while in the mean time I will post this question to see if anyone else has any ideas. The laptop had Windows 7 before and we upgraded to 10 months ago.