Windows 10: Black screen with cursor after windows 10 update power interuption

I was updating windows 10 with the latest download, as it rebooted I had a power cut and since then when I turn the computer on I get a black screen. There is a cursor but nothing else.


I have seen all of the recomended fixes and tried as many of them as possible. Because the black screen occurs before I can log on i cannot get the task manager up.


I have created a media disc but none of the options work. It says there is no previous retore point, it says I can't roll back to a previous version. I've tried automatic repair to no avail. There is no option to reset the PC.


I took the ssd out and checked the registry to ensure that the shell was pointing to the right place and not affected by malware, but that is all fine.


I'm thinking that my only option is a clean install, I updated from Windows 7 so I don't have a system disk so I'm going to have to pay up for a Windows 10 disc!


Before i do this can you please advise me if there is anything else that i can do.


I'm running Windows 10 64 bit. Everything was fine until this latest windows 10 update.


Please help me!

:)

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

black screen with cursor

We would like to know more about your concern. Have you checked if you update your Windows 10 already? If not, we recommend to update your Windows 10 computer to see if it will make a progress and eliminate issues with it. Sleep mode settings could also
be a possible root cause since you said that it turns into black screen after leaving the computer open. Please try to check the screen settings by performing the following steps:

• On your Computer, open Settings.
• Choose System.
• Go to Power & Sleep.
• Under Screen, set it to Never.

We suggest to perform this to other device you are having the same problem so that we could check if this will make the fix.

Let us know how it goes and if you need further assistance.

 

Windows 10 Black Screen, No Cursor

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

Please follow the below suggestion and check if that helps.

If you see the black screen only
after sign-in and you can see a mouse cursor:

• While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
  
• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  

If this resolves the black screen, use corruption resolution steps.

Perform SFC scan.

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. This article describes how to run the System File Checker tool (SFC.exe) to scan your system
files and to repair missing or corrupted system files in Windows.

Use the System File Checker tool to repair missing or corrupted system files

http://support.microsoft.com/kb/929833 ( Applies to Windows 10 as well).

I would also suggest you to run the System update readiness command. It detects incorrect manifests, cabinets or registry data, it may replace the incorrect data with corrected version available. Follow the steps.

• Press Windows key + X.
• Click command prompt (Run as administrator).
• In the Administrator: Command Prompt window, type the following commands. Press
  Enter key after each command:
  • DISM.exe /Online /Cleanup-image /Scanhealth
  • DISM.exe /Online /Cleanup-image /Restorehealth

To close the Administrator: Command prompt window, type
Exit, and then press Enter.



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.