Windows 10: Black screen with cursor when installing AMD drivers

Hello i have an AMD A8 7410 with Radeon R5 M430 whenever i try to install amd drivers after reset my screen goes black with cursor i tried uninstalling drivers with AMD cleanup utility but atill my screen goes black with cursor when i open my AMD 19.5.1 setup the problem started when i updated to1903 after a few failed attemts device Manager shows a exclamation next to amd R5 but not in Radeon R5 M430 i tried updating through device Manager but same problem

i can boot by hard powering off my computer


Specs

Manufacturer-Lenovo

Model-Ideapad 110-150ACL

APU-Amd A8 with Radeon R5 graphics

Gpu-Amd R5 M430

Ram-8Gb

Apu speed 2.2 ghz

Ram type --DDR3

:)

 

AMD drivers causing computer to black screen without a cursor

I'm having an issue installing AMD display drivers on a new windows 10 Operating System. After installing Windows 10, connecting to the internet, and checking for updates my computer will black screen withouta cursor when it tries to install AMD display
drivers. Rebooting the computer results in a black screen on boot similar to the one when the driver attempted to update. In order to fix this I've used the windows system restore to get back to windows. Afterthis I tried delaying Windows automatic updates
and installed the up to date drivers for my graphics card, a Radeon r9 270, off of the amd website. At first the update appears to go well, but when it hits 40% progress results in a black screen without a cursor.After that attempt to solve the problem failed,
I tried switching the cable connecting my monitor to the gpu out with another one, but that also resulted in a black screen when attempting to install the amd drivers. At this point I have no idea what to do.

My specs include:

intel i5-4670k cpu

Radeon r9 270 gpu

corsair 400W psu

Windows 10 64 bit OS

500GB SSD

 

Installing AMD drivers caused the black screen

I have installed Windows 10 and then my laptop tried to install AMD display drivers. But rebooting the laptop resulted in a black screen. I performed some troubleshooting steps like deleting Windows automatic updates and updating graphic card drivers.
But I still get the black screen. I use Radeon r9 270 gpu, intel i5-4670k cpu. My system is
Windows 10 64 bit.

 

AMD drivers causing computer to black screen without a cursor

Hello krise1,

Thank you for writing to Microsoft Community Forums.

What is the make and model of the PC?

Generally, this issue is caused by incompatible devices. It can also occur due to connection problem with your display, display adapter driver update or due to issues with recent updates or installations. Kindly follow the below
suggestions and check if it helps.

Method 1: Boot into Safe Mode.

If you are unable to boot to the desktop due to black screen, I recommend you to get into safe mode through WinRE. Wherein, safe mode starts Windows in a basic state using limited set of files and drivers. For more information,
you may refer the article on
Start your PC in safe mode in Windows 10 and refer to the suggestions provided under ‘From a black or blank screen’.


Method 2: Update the Graphics drivers.

If the latest edition of driver is causing the issue, you may revert to the previous edition and check if the issue persists. To do that,

• Right click on the Start menu and select
  Device Manager.
• Locate to Display adapters in Device Manager and expand it.
  
• Right click on the driver and click on
  Properties.
• Select Driver tab and hit on
  Roll Back Driver option.

Else, you can uninstall the latest drivers from the device manager and re-install the old drivers from

AMD Radeon R9 270 Drivers website.

Additional Information: You may also refer to the article on

Troubleshoot black screen errors for further information.

Hope it helps.

Mala S

Microsoft Community - Moderator