Windows 10: Black screen with visible mouse but no Task Manager

I got home today, booted my laptop and went to make myself something to eat. I was surprised that 15 min later, my laptop still wasn't really on. I moved the mouse and I saw that it was shown on the screen but nothing else was being displayed. I force shutdown the laptop and rebooted it again only to have the same thing happen. I googled my problem and most were saying to try to open the task manager. I also wasn't able to do that. My next option was to boot my laptop in safe mode but that too isn't working. Been looking for a solution to this for hours now and it's honestly driving my crazy.

:)

 

Black Screen after Log on


Computer boots to windows log on,have no password here.After a minute on log on it go to a black screen,stays there forever. I can get to Task Manager from black Screen,lost on what to do next. Just want my Windows 10 back, not sure what caused this problem. Any Suggestion on what my next step should be?*Sad

 

Windows 10 Black screen of Death?

Hi,

Thank you for the quick response.

If you see the black screen only after sign-in
and you can see a mouse cursor:

• While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  
• Check the issue.

Please update us at your earliest convenience.

 

Windows 10 Black Screen explorer.exe

Hi Gary,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

I suggest you to follow the below steps to resolve this issue.

If you see the black screen only
after sign-in and you can see a mouse cursor:

• While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
  
• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  
  • If this resolves the black screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command in
    3080495.
• If this does not work, use File, Run new task in Task Manager to start an Administrator CMD window. Use this to create a new administrator user with the following commands (changing “<password>” to something of the customer’s choosing):
  
  net user test <password> /add
  
  net localgroup Administrators test /add
• This will give you a test user to try, which will confirm if the issue is user or system-specific.

Also refer the below link for more information:

Troubleshoot black screen or blank screen errors



Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.

Regards,

Guru Kiran