Windows 10: Black Screen

Code: Event[1752]: Log Name: System Source: Microsoft-Windows-Kernel-Boot Date: 2017-12-01T17:13:00.982 Event ID: 29 Task: N/A Level: Error Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Storyteller-Red Description: Windows failed fast startup with error status 0xC00000D4.[/quote] Code: Event[2163]: Log Name: System Source: volmgr Date: 2017-12-05T16:52:46.964 Event ID: 46 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Storyteller-Red Description: Crash dump initialization failed![/quote] Code: Event[863]: Log Name: System Source: ACPI Date: 2017-11-28T17:49:26.049 Event ID: 15 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-LNI500L Description: : The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.[/quote] Code: Event[6896]: Log Name: System Source: Application Popup Date: 2017-12-07T13:15:41.980 Event ID: 26 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Storyteller-Red Description: Application popup: Windows - Out of Virtual Memory : Your system is low on virtual memory. To ensure that Windows runs properly, increase the size of your virtual memory paging file. For more information, see Help.[/quote] Code: Event[7749]: Log Name: System Source: Win32k Date: 2017-12-13T15:24:48.474 Event ID: 263 Task: N/A Level: Warning Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: Storyteller-Red Description: A pointer device has no information about the monitor it is attached to.[/quote]

 

Kk.... Done Zbook! Next lol

 

Question.... The Fast Startup issue that it's flaggin. What is the resolve for that, what is causing it. I do know that my system boots up slower than it has in the past. And considering I have an M.2 Card... it should be alot faster.

I tried disabling it in Control Panel>All Control Panel Items>PowerOptions> Choose what Buttons do and I don't have that feature listed where it should be

 

Turn off fast startup:
Turn On or Off Fast Startup in Windows 10 Performance Maintenance Tutorials

 

In the event viewer there were crashes and failed crash dump.
The plan now is watch and wait for a spontaneous crash/BSOD.
If there is a BSOD crash you should be able to view the BSOD window with automatic restart un-checked.
Typically there is a bugcheck and a misbehaving driver may be displayed.
If you see them record them and post into the thread.
Whenever there is a crash post a new zip:
BSOD - Posting Instructions - Windows 10 Forums

 

I'll try reinstalling the BIOS version. It is up to date

 

Please update the system specs in the "My Computer" section:
How To Fill Out Your System Specs
System Specs - Fill in at Ten Forums:
System Specs - Fill in at Ten Forums Site Use Tutorials
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums


Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)

This was still in the logs after the crash dump test:
Code: Unknown USB Device (Device Descriptor Request Failed) USB\VID_0000&PID_0002\6&24DB078F&0&4 43[/quote]
Reboot the computer
Open device manager > click view > show hidden devices > expand all rows > check again to make sure that there are no longer any yellow triangles with black exclamation marks.
Report finding into the thread.

 

Ok... I'll update the computer specs

I went ahead and updated the BIOS with the same version which is the latest.

I also verified in Device manager of any hidden devices , and the exclamtion point from that stand point is resolved.

I did note that I have alot, ALOT of Generic Volume Shadow Copies..... issue?

 

Open administrative command prompt and type or copy and paste:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) chkdsk /scan
4) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
5) Make sure that there is no over clocking while troubleshooting.
6) To ensure that there are no improper bios settings please reset the bios.
7) Sometimes there can be failure to boot after resetting the bios.
8) So please make sure your files are backed up.
9) Please make a backup image with Macrium:
Macrium Software | Macrium Reflect Free:
Macrium Software | Your Image is Everything
Macrium Software | Macrium Reflect Free
10) And please create a brand new restore point.
How to Clear Your Computers CMOS to Reset BIOS Settings:
How to Clear Your Computers CMOS to Reset BIOS Settings
3 Ways to Reset Your BIOS - wikiHow:
3 Ways to Reset Your BIOS - wikiHow

 

Microsoft Windows [Version 10.0.16299.125](c) 2017 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.125[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32> chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 295680 file records processed.File verification completed. 6113 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 284 reparse records processed. 383596 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 284 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 43959 data files processed.CHKDSK is verifying Usn Journal... 39004968 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 233850879 KB total disk space. 84481424 KB in 235633 files. 144996 KB in 43960 indexes. 0 KB in bad sectors. 410355 KB in use by the system. 65536 KB occupied by the log file. 148814104 KB available on disk. 4096 bytes in each allocation unit. 58462719 total allocation units on disk. 37203526 allocation units available on disk.C:\Windows\system32>

 

is that the information that you were requesting?

 

I had the same yesterday, tried updating the driver gave device not found, I noticed at the same time that my Bluetooth had disappeared from Device manager so tried updating/installing those drivers with the same message that device not found. I restored an image & all is fine. The only thing I did yesterday prior was to install Realtek audio drivers but can’t see how these would affect BT. Drivers from MS via the thread on here.

 

So.... upon resetting the BIOS,... I did get a BSOD. What was the process that I was to follow in order to get you the info that you needed in a crash

 

The scannow, restorehealth, and scan were all without problems.
Whenever you have a BSOD please run the DM log collector and then post a zip into the thread for troubleshooting:
BSOD - Posting Instructions - Windows 10 Forums

 

STORYTELLER-RED-Thu_12_14_2017__92732_04.zip