Windows 10: Black Screen

Discus and support Black Screen in Windows 10 BSOD Crashes and Debugging to solve the problem; I am getting the black screen after I log on to my user account admin account as well. I have researched the various solutions to this to no avail. I... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by BrandonDB, Jul 18, 2020.

  1. BRANDONDB
    BrandonDB Win User

    Black Screen


    I am getting the black screen after I log on to my user account admin account as well. I have researched the various solutions to this to no avail. I also get to the black screen on safe mode both with/without networking. I have tried all the recovery solutions in the diagnostic mode. I tried to reset the pc but got an error saying the action could not be completed. I got the same type of error for all the advanced options in the diagnostic mode. I am at a loss at this point and would appreciate some help. I am fairly sure there was an auto update from windows and I just last week updated my latest graphic card drivers.

    • System: Intel Core i5+ 8400 2.8GHz 6 Core Intel B360 Chipset 8GB DDR4 1TB HDD 16GB Intel Optane Memory Windows 10 Home 64-bit
    • Graphics: AMD Radeon RX 580 4GB Video Card 1x DVI 1x HDMI 2x DisplayPort

    :)
     
    BrandonDB, Jul 18, 2020
    #1
  2. DHAVELYN MER
    Dhavelyn Mer Win User

    Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Jul 18, 2020
    #2
  3. ROSE CAL
    Rose Cal Win User
    black screen

    Hi Bart,

    It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

    • Are you getting any error messages?
    • What happen when you tried to login?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you follow the steps in this
    article     to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

    Let us know if you need further assistance.
     
    Rose Cal, Jul 18, 2020
    #3
  4. REMON ONT
    Remon Ont Win User

    Black Screen

    black screen

    Hi,

    To assist you better regarding your concern, we would like to know more information:

    • Did you get any error messages?
    • Have you tried updating the drivers?
    We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

    link    .

    You can also check the article about troubleshooting black screen problems on the link below.

    windows-10-troubleshoot-black-screen-problems

    Hope this information helps. Please post us back if you need any further assistance.
     
    Remon Ont, Jul 18, 2020
    #4
Thema:

Black Screen

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