Windows 10: Black Screen

Hi everyone,


Recently, I reinstalled Windows onto my PC and have been having problems with intermittent black screens. The problem has only occurred during two cases right now. The first case where it happens is while I am playing a game 7 Days to die, and the second case is while using YouTube. The odd thing is, is that the black screen only occurs when the current image/video segment on-screen is sufficiently dark. I've found that the only time it happens on YouTube is when I am in full screen mode, and the majority of the screen is already a dark color. When that happens, my entire screen goes black. However, I am still able to get audio and the video continues to play. If I hit the Windows key, or exit full screen mode, the black screen goes away. I am also able to reproduce this issue both on Microsoft Edge as well as Chrome. The black screen occurs in the game only under the same circumstances. I have never experienced this error before, and the only change I made when reinstalling was to install it onto an M.2 SSD instead of the HDD the previous version was on, and I installed the "N" version of Windows this time instead of the normal version. Any possible solutions would be much appreciated, as the bug is very annoying. I have already tried completely uninstalling and reinstalling my Graphics Driver, rolling back my graphics driver, connecting to a different port on both my GPU and monitor, changing power management to performance, and making sure that the monitor sleep timer is at the max duration. My specs are as follows:


Windows Pro-N

GPU - Zotac 1660 Super

Motherboard - B450m Pro4

CPU - Ryzen 5 3600x

Monitor - Asus VS278 Connected to GPU via HDMI/DP Cable

:)

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.