Windows 10: Black Screens

I built two computers with the exact hardware. Both of them have experienced these black screens, one of them does it more frequently then the other. Mainly it happens after we boot them up but after staying on for a period of time they seem to be working fine but thats not always the case.



Asus Prime X299-A II

RTX 2080 TI Founders Edition

I9-10900x

G.Skill Trident Z RGB 32 GB 2 x 16 GB DDR4-3200 CL16 Memory


On the secondary computer I reinstalled windows, only downloaded the programs needed for our streaming. vmix/adobe/NDI tools and a couple others. Then I made sure the bios was up to date and I have the latest graphics driver from Nvidia.


Everything was fine for a day and the secondary machine just did it again and I got these two error messages.


I uploaded an old photo of the DirectX 9 because that same error came up when I teamviewed into the computer once the screens went black.


Description

A problem with your hardware caused Windows to stop working correctly.



Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffad880699a010

Parameter 2: fffff80631bfa0d8

Parameter 3: 0

Parameter 4: 20

OS version: 10_0_18363

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.18363.2.0.0.256.48

Locale ID: 1033




Description

A problem with your hardware caused Windows to stop working correctly.



Problem signature

Problem Event Name: LiveKernelEvent

Code: 187

Parameter 1: 1

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_18363

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.18363.2.0.0.256.48

Locale ID: 1033





:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.