Windows 10: Black streen and then freeze. CPU, GPU or software issue?

I'm having a very weird issue in one of the computers I'm responsible for.
The machine works fine generally, but it has some weird issues.
1) During gaming, the screen goes blank, the sounds continues to play, then usually gets stuck (repeats the last few tunes) - but not always - and only a hard reset works. This happens especially with later titles that seem to be heavy on the GPU like the Tomb Raider series, The Crew 2, For Honor etc. But it happens on older titles as well like Star Wars Empire at War as well.
2) During torrenting, occasionally the whole machine gets lagging and the screen eventually freezes completely - again, the only thing that can help is a hard reset.

The strange thing is that the components seem to work fine. I tested the CPU, the GPU, the RAM, the PSU with every method, every general, benchmark and stress test I came across the Net, and every component returned with great results. I took the machine apart and cleaned it from dust. I made a completely clean install of Windows 10. Nothing solved the issue.

And now I'm totally lost. My guess is that one of the parts is malfunctioning, but I can't figure out which one. Some forums suggest that it MAY be the GPU, but I have no definite answer and I would like to know at least moderately sure before I tell the user to buy a brand new GPU...

Mobo Gigabyte GA-Z97X-UD5H
CPU Intel Core i5 4690k 3.5GHz
GPU nVidia Geforece GTX 970
RAM Corsair HyperX Fury black 2x8GB
PSU EGVA Supernova 750 G2

:)

 

Issue with black screen, dual display, ATI Integrated GPU

Hi,

I suggest you to follow the below methods and check if it helps.

Method 1: I suggest you to go to device manager and disable the display drivers, check whether the issue persists or not.

• Press Windows + X keys and click
  Device manager.
• Click to expand Display adapters, right click the second adapter and click
  Disable.
• Restart the computer and check whether the issue persists or not.
• Repeat the same steps to disable the first display adapter and check if it helps.

If you find the issue is with anyone of the display adapters then, I suggest you to update the display drivers from the manufactures website for Windows 10 and check if it helps.

Method 2: I suggest you to follow the steps form the below article for
“Black Screen” issues and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on this issue, we will be happy to assist you further.

Thank you

 

New laptop hardlock with black screen


I have a new notebook, running Windows 10 Fall Creators Update, which is randomly freezing, showing a black screen. System specs:

• intel core i5
• HD is an SDD, 250GB
• GPU: Intel HD graphics 620

Symptoms:

• happens randomly, related to no particular reason, time of the day, and programs running
• when freezes, the notebook screen is "active" (back light is on) but completely black; external monitor, connected via HDMI, is black as well
• when freezes, no key input is responding. I tried to press "CAPS Lock", which has a led on it, and the led is not toggling
• I noticed I can keep the PC on for several days, without any problem. It always freezes whenever I'm actively using it

What I already tried:

• reinstall Windows from scratch (even starting from an external USB drive)
• run windows in "clean boot" mode (all non-MS services disabled, all startup programs disabled)
• update the BIOS, and all "relevant" drivers (GPU, System Firmware, network interface, bluetooth, ...) of the PC to the latest version
• testing the memory with MemTest86+: no issues, after several steps
• stressing the GPU with FurMark: reached quite an high temperature (70°), but no issues
• stressing the CPU with IntelBurnTest: reached quite an high temperature (70°), but no issues

Now, I would guess it's an hardware problem, but the strange thing is that we ordered 6 identical PCs, and this is happening on 4 of them. Therefore, for "statistical" reasons, we don't think it could be possible that all of them shows an HW issue... It only happens with a different rate from one PC to another (for instance, happens daily on my PC, and once a week on another)
Any idea on how to investigate this issue further?
Any test / improvement I can do?

 

My GPU is heavily under performing, please help!

Hi,



Thank you for posting your query in Microsoft Community.

• 
  What is the make and model of GPU?
  
• 
  Do you face this issue only with this game or all the game?
  

I suggest you to use the same GPU in different computer and check if the issue persist.

As you mentioned that you have overclocked the CPU, Microsoft does not recommend overclocking the CPU.

Reply with necessary information and I’ll be happy to help you further

Thanks and Regards