Windows 10: Blackboard Collaborate software doesn't launch from associated files

Hello

I have been using blackboard collaborate software for over a year now, and the associated files always launched the software. But now today when i click them the mouse shows a loading icon but then the software never loads - like as if it just gets cancelled or something.

I went through their troubleshooting guide, re-installed, cleared the software cache. None of this works, so i feel like its something to do with windows ten, not the software - but i have no idea what things i can do to test beyond what i have already tried.

All my other software launches except this one, and this one is pretty important software that i absolutely need to get working as soon as possible.

:)

 

media player issues

That isn't a media file. It's used by a web conferencing app called Blackboard Collaborate.

 

Hi, I have windows 10 and I can't install .msi files?

I have the same problem with Pokemon TCGO, Virtual Box, and Blackboard Collaborate.

The error message is: An error occurred while attempting to create the directory: C:\Users\[UserName]\AppData

Hope you can help soon! Oh and Blackboard Collaborate is important because I use it to join my school online classes.

 

Any chance your device uses Nvidia video drivers. If so read on.

Please look through your Windows Update and see if any Nvidia Video drivers were updated or did you update?

First item on their FAQ's.

Behind the Blackboard

If so roll back driver and tell Windows to stop updating drivers.

Windows + R keys
Enter Sysdm.cpl
Click on Hardware tab
Click on Device Installation Settings
Click on No
A menu appears (first time) click Never Install driver software.
You may get a warning. Click the option that says I’ll take care of it (not exact words)

Ken

 

Thanks for the reply, but it is already set to no. My drivers are updated via Geforce software. How do i roll back nvidia drivers?

EDIT: just noticed they offered a hot fix patch so i installed that and it now works. Thank you for that link ! *Smile

 

The way I roll back is device manager, display adapter, properties, Driver tab.

I would confirm first that Nvidia has not provided method in their software. I have older device and I did not see.

I would also create a restore and know that I had bootable media just in case.

Does your driver match that notice in FAQ's?

 

The article you linked provided a hotfix from nvidia, which solved it *Smile