Windows 10: Blackscreen Crash,Rebooting bugcheck VIDEO_TDR_FAILURE 116

Hello Microsoft Community,This is my Computer SpecsAMD RYZEN 5 – 3600VGA MSI GTX 1660 Super Ventus XS OC 6gb RAM Corsair Vengeance LPX 16gb 8gb x 2Windows 10 Ori 20h2 -19042.1645 my PC is keep restarting when i playing Valorant , or just downlaod files and open firefox for watch youtube and listening spotify music. When i see event viewer , this bugcheck showed up.The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 0xffffb6063a702430, 0xfffff8015f2cac44, 0

:)

 

System Reboot for Bugcheck 0x00000124


Hi Guys,

I recently purchased a MSI laptop (GT72VR 6RE), and upgraded Win 10 version from Home to Pro. Performed the upgrade as soon as I fired up the laptop for the first time.

Last couple of weeks, while working on Google Drive (via Chrome) the computer will suddently lock up, and after couple of seconds reboot.

Checking Event Viewer, it shows the following events:



Details for the listed events in sequence:

• The previous system shutdown at 4:48:27 PM on ‎5/‎09/‎2016 was unexpected.
• The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
• Audit events have been dropped by the transport. 0
• The driver \Driver\WUDFRd failed to load for the device ACPI\ENE0110\5&14353508&0.
• A corrected hardware error has occurred.
  
  
• A corrected hardware error has occurred. (same as above)
• The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffffe0002c0c2028, 0x00000000be000000, 0x0000000000800400).

It has happened twice so far and that has me bit worried.
Previous one had the following bugcheck error:

• The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff800765cd8b8, 0x0000000000000000, 0x00000000000000a0).

Would really appreciate if someone can point out anything.

It is a brand new laptop (couple of weeks old). And both the times when it crashed, I was using Chrome (google drive, or writing email etc), wasn't playing games. The CPU/GPU isn't overclocked either.

Thanks in advance.

 

Bugcheck Crash

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that you are receiving Bugcheck crash on your computer. I’ll certainly assist you with the issue.



However, please let us know:

• Do you receive a Blue Screen when the computer crash?
  
• When exactly does the computer crash?
  
• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  
• What is the make and model of the computer?
  

If you are receiving a Blue screen error then, I would suggest you to refer the troubleshooting steps mentioned in the article
Troubleshoot blue screen errors.



I would suggest you to share the dump files so that we can analyze them and get to the root cause of the issue. To share the files Navigate to
C:\Windows\Minidump, upload the files to OneDrive and share the OneDrive link.



We await your response.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Random BSOD often, quickly recovers but sometimes crashes

Looking at your logfiles it is clear that all the black screens are due to the graphics card crashing and restarting, each time your system recovers and just occasionally it will actually crash with a BSOD 0x116 stop code: VIDEO_TDR_FAILURE (116).

Sometimes following the steps 24,25,26 will be all that is needed to fix this but in addition also make sure there is no build up of dust and reseat the graphics card just to make sure all the connections are good. Sometimes with older graphics cards you need to go back to an older graphics driver. This is trial and error unfortunately and would be the next steps to follow if you continue to get problems.