Windows 10: Blackscreen issue with windows 10

I encounterd a blackscreen upgrading my HP pavilion 17 to windows 10 a while ago. i suspect, but cannot be certain, that the issue was not there to begin with, because I had read reviews about the problem and therefore kind of anticipated it. If it would have occurred right away after the update I would have noticed.
Anyway, as i had the black screen I put the computer into power saving mode, once returning from it the computer worked normally. Somewhere along the bootup trouble I checked the screen with a flashlight, and there was an image, only the lights were off. Onwards, with advice from HP support I found out that booting the computer without the charger worked ok, albeit with a dim screen. Some musing on the problem and I found out that if you find your mouse cursor with a flashlight and turn your screen brightness from 100 to 0%, the screen returns to full brightness. from there on, 25, 50 etc the screen grows gradually dimmer until in 100% it turns completely black. Without the charger plugged in the same happens, but less pronounced, even with 100% brightness the screen doesn't turn completely black.
So, the problem is that screen brightness settings are, for some reason, inverted.

:)

 

Blackscreen issues in Windows 10

Original Title: Blackscreen

I have a surface pro 3, windows 10 64 bit version, when i was trying to access eui firmware by shifting and clicking restart, the computer started to update, the computer shut down, after wards i got a blackscreen without signing in every time i turn it
on, and sometimes the recovery screen comes up (your operating system could not turn off properly), and i cant access eui firmware to boot with my recovery drive (usb), no matter how many times i click the windows key, start up settings safe mode, low screen
resolution, etc... all of them wouldn't work. Please help with this problem.

 

Blackscreen issues in Windows 10

Hi Sathvik,



Thank you for posting your query in Microsoft Community. Let me help you.

• 
  Are you connect to any domain networks?
  

I suggest you to create a new user account and check if it helps:

You can follow the Microsoft article to create new account.

http://windows.microsoft.com/en-in/windows-10/create-a-local-user-account-in-windows-10
Check if it.



I hope the issue will be resolved. Please keep us posted on the issue. We will be happy to assist you accordingly.

 

That seems like a display driver problem and since you were apparently able to use the computer before the upgrade I doubt that the problem is your hardware itself. Does your laptop by chance have an ambient light sensor? If it does it could be the driver (system chip set driver probably) for that, that is the problem. I found this article when performing a search about this issue. You could see if it provides you with some incite on the problem as a start.

How to fix Windows 10 brightness control not working issue

Alternately there is also this article about adaptive brightness in case your system has an ambient light sensor.

How to Disable Adaptive Brightness on Windows 10 for Maximum Screen Brightness Windows Tips

Good Luck and Welcome to Windows 10 forum *Smile

 

This seems to be a common problem, the same thing happened to a friend of mine after updating his video card. It happened to me when installing Windows 10 fresh into my PC. I had to wait for Windows to download a suitable display driver. My friend's PC video eventually came up, after rebooting it a few times.