Windows 10: Blackscreened then restarted, now stuck on "choose an option"

I have been having space issues on my c drive for a while now, today after downloading a document my lenovo yoga 510 blackscreened. I attempted to resolve this by restarting the computer only to be faced with the choose an option screen.With only the option to;- "troubleshoot"Or- "turn off your pc" being availableAny help in getting the laptop to open and run again would be appreciated

:)

 

Blackscreen - Auto-Restart

Hi Ralph,

Thank you for posting your query in Microsoft Community.

Share this information to assist you better.

• Have you made any recent changes prior to this issue?
• Are you able to boot to the desktop?

If not, I suggest you to follow the methods below and check if it helps:

Method 1:

Step 1:

Try to boot into Safe Mode with Networking and perform the Clean Boot.

Press and hold the shift key while clicking on Restart
at the login Screen (Bottom right corner).

1. Select Troubleshootand click on
Advanced Options.

2. Select Startup Settingsand click on
Restart.

3. After restarting, choose Enable Safe modewith networking.

If the issue does not persists in Safe Mode, then perform a Clean Boot to check if any third party application is causing the issue, as Clean Boot helps in eliminating software conflicts.

Step 2:

Put the computer in Clean Boot and check if it helps.

By setting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

How to perform a Clean Boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/kb/929135

Note: After Clean Boot troubleshooting step, refer to "How to reset the computer to start as usual after troubleshooting with Clean Boot" from the article.

Method 2: You may try to boot from the Windows 10 media and try performing a Startup repair from Windows Recovery Environment (WinRE).

To perform Startup repair on Windows 10 computer follow these steps:

a) Insert the media such as (USB or DVD) and restart your computer

b) Press F12 key (typically this is F12, but it can differ between computer manufacturers) and choose the drive that you inserted the installation media into.

Once the Windows Setup window appears, follow these steps:

c) Click Next and select Repair your computer.

d) You will then see a blue screen and an option to choose. Choose the option
Troubleshoot and select Advanced options.

e) You may choose Startup Repair from Advanced boot option.

You may refer to the below link to download the ISO and create the installation media:

Download Windows 10

Keep us posted if you face any issues on windows in future. We will be glad to help you.

 

Pc stucks at restarting.

Hi Ram,

Thank you for being a part of Windows 10.

I appreciate you for providing details about the issue and we are happy to help you.

Try the following methods and check if it helps:

Method 1:

I suggest you to perform the Startup Repair and check.

Follow the below steps:

• Click on the Start button and click on the Settings option.
• Select Update & security > Recovery.
• Go to Advanced startup and select Restart now.
• After your PC restarts to the Choose an option screen, select
  Troubleshoot > Advanced options > Startup Repair.

If the issue persists then follow the below method.

Method 2:

I would recommend suggest you to enable the fast startup.

Follow the below steps:

• Right click on the Start icon and select Power Options.
• Click on the Choose what power buttons do on the left navigation pane.
• Click on Change settings that are currently unavailable (Enter the admin credentials if prompted).
• Check the Turn on Fast startup (Recommended) box.
• Click on Save changes.
• Restart the computer.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Blackscreen and malicious software

Hello,

I suggest you to restore the system to the previous point where PC was working normally. To do so kindly follow the below given steps:

• 
  Press Windows + I key and click on Update and security.
  
• 
  Click on Recovery, and click on
  Restart under Advance startup.
  
• 
  In the Windows Recovery Environment, on the Choose an option screen, click
  'Troubleshoot'.
  
• 
  Click, Advanced Options and then click on
  System Restore.
  
• 
  Follow the onscreen suggestion to restore your PC to earlier point.
  

Hope this helps. Please do let us know if you need any further assistance.