Windows 10: Blank pages being printed but only from one computer

My husband and I each have a desktop all-in-one computer and we share a printer that we connect to wirelessly. I recently changed a printer cartridge and overall the printer seems to be fine. However, when sending print jobs to the printer from my husband's computer, all we get are blank pages. I can print from my computer without a problem. The computer in question is a Dell XPS All in one running windows 10. The printer is a HP Envy 4500. We uninstalled the printer and files and re-installed as well as shutting the system down etc., to no avail. Thanks for any suggestions.

:)

 

Printing blank pages

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with printing on your PC, as the printer prints only blank pages. For further clarity on the issue, please respond to the questions below:

1. Which build version of Windows 10 are you using currently?
   
2. Were you able to print previously or is this the first time you’re trying to print?
   
3. How is the printer connected to the PC?
   
4. Have you tried printing a test document?
   

Refer the article Which version of Windows operating system am I running?



Meanwhile, you may want to refer the article
My product is printing blank pages from Windows or my Mac. What should I do? by Epson and see if that helps.



Note: This article holds good for Windows 10 as well



In addition, you can try performing Clean Print and see if you are able to print the documents normally.



Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.



Refer the article to
Create a system restore point.



Step 1: Restart Print Spooler service

1. Press Windows key + R, type services.msc and click on
   OK.
2. Now, look for Print Spooler service, right click on it and select
   Restart.

Step 2: Cancel print jobs

1. Search for Print management (PMC) on the search bar in the
   Taskbar and open it.
2. Click on Printers, select all the printers (Press
   Ctrl when selecting), right click and select Cancel all jobs to delete the pending print jobs.
3. If PMC is not available, open printer’s print queue via
   Settings (Windows key + I, Devices) and
   cancel all pending print jobs.

Step 3: Remove all third-party printers

1. Press Windows key + R, type control printers and click on
   OK.
2. Now, right click on the third party printers and select Remove.
3. If this doesn’t work, press Windows key + R, type
   regedit and click on OK.
4. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers
5. Under Printers, delete all the third party printers except:

• Fax
• Microsoft Print to PDF
• Microsoft XPS Document Writer
• OneNote
• Send To OneNote2016

Step 4: Remove all third-party drivers

1. Press Windows key + I, to open Settings.
2. Click on Devices, and select Printers & scanners on the left pane.
3. Now, click on Print server properties and select the
   Drivers tab.
4. Remove all the third party drivers. Do not remove any
   Microsoft print driver.

Step 5: Uninstall OEM software

1. Press Windows key + R, type appwiz.cpl and click on
   OK.
2. Find and uninstall all the printer related OEM software.
3. Verify the same from registry by navigating to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitor
4. Delete all the third party print monitor from the location except:

• Local Port
• LPR Port
• Microsoft Shared Fax Monitor
• Standard TCP/IP Port
• USB Monitor
• WSD Port

Step 6: Set Print Spooler service Startup Type to Automatic

1. Press Windows key + R, type services.msc and click on
   OK.
2. Look for Print Spooler service and double click on it.
3. Set the Startup Type to Automatic from the drop down.
   
4. Restart the computer

Step 7: Re-add the printer

1. Press Windows key + I, to open Settings.
2. Click on Devices, and select Printers & scanners on the left pane.
3. Select Add Printer or Scanner to re-add the device.

Let us know how it goes.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Windows 10 print blank pages, recurring problem on different computers with different printers.

Would like to add first that if you PAY for Microsoft Word and install it in your computer the issue disappears, yes disappears. If you do not have Word then most if not all pages from notepads, email pages, websites with different browsers will only print
blank pages. I am only able to print shipping labels and original PDF documents, if I create a PDF it will print blank pages, print to printer blank pages, print to PDF blank pages, trying to save the printing as a file results in blank pages when ordered
to print.

This started as soon as my PCs got upgraded to Win10 with no solution in sight, looking for help online is useless as there are so many suggestions that looks to be an endless search for a fix.

Only way I can work around it and does not work all the time is opening Google Docs online and copy paste what I want there and print from there.

I will not purchase Word ever again so if someone has a suggestion I would appreciate it.

 

Printer printing blank pages

HI Shirley,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the printer on your device. Do not worry we will help you with this issue.

We appreciate your effort and time spent in resolving the issue.

Do provide us additional information to assist you better with this issue:

• Does the issue with printing the blank pages confined to any specific document/ webpages?
• Were you able to print all kinds of documents from IPad?
• Have you made any hardware/ software changes to your device prior to this issue that might have caused this issue?

I suggest you to refer to the below Microsoft help article, try the troubleshooting steps if not yet tried and check if it helps.

Fix printer problems

(Applies to Windows 10 as well)

Hope it helps. Get back to us with an updated status of this issue and required information for further assistance.