Windows 10: Blank screen after boot up

Hi i wonder if any has any tips on this problem!?
I recently bought a Dell xps 2nd hand which originally had windows 8 on but had been upgraded to win 10.
Its been working fine then other day i shut it down with option of : shutdown & install updates. When i booted up the laptop later that evening it said 'battery low press F1 to continue or F2 to enter setup. So, I plugged in the power supply & pressed F1. It started to boot up & showed my profile pic, theres no password so it normally would just open up to windows 10 etc but it was just a black screen. The cursor is there & controllable but nothing to click on. I can get into task manager with ctrl alt delete etc but no apps are running. Looked on line for help but all i can see is advice on removing the last update which would make sense accept i need to get into windows to do this. Please advise. Cheers, Dan

:)

 

blank screen at boot up 4850 could it be voltages?

Hello everyone *Smile
I've been getting a blank screen at cold boot up the first time i turn my pc on until it gets to desktop also if i leave it off for a couple of hours or leave it idle at desktop for more than a couple of hours it goes blank again,with all these i get a flashing green power light on my monitor. I was looking at the voltages in RBE in the clock setting and see at boot [clock info 00] the voltage is blank, that includes brets bios's and the default bios as well, as well as being blank in 03 06 09. Ive looked at bios's for the 3800 series and they all had voltages of 1.3 in the boot clock.

Could this be why i get a blank screen on a cold boot or after a couple of hours of inactivity,would it be safe to put a voltage value of 1.084 or something similar in the boot clock info 00?? Would if cure my blank screen problem?

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

blank screen

Hi Philip,

Black screen error has many symptoms. Examples are: when you recently updated your computer, there are changes that are still applying during the boot process, and you are in the process of installing a software. To have a better grip on this blank
screen issue, we’d like to know the following:

• Are you using a Microsoft account or local account?
• What were the recent changes made on your computer before you experienced this issue?
• What troubleshooting steps have you done so far?
• Did you receive any error messages? If yes, can you send us a photo?

• What is the make and model of your computer?

• How much free space do you have on your hard disk?

In addition, you can visit this link: Troubleshoot black screen or blank screen errors
to start troubleshooting this black screen issue.

We're looking forward to your response.