Windows 10: BLANK screen, again, with Feb. update.

For some reason, and I suspect it has to do with bio-metric device I disabled, about every three or four months I get a blank screen after an update. When I don’t get the blank screen, usually after the restart, I see a command window open an states something to the effect of loading personal settings. Open and closes too fast to get a reading.

In the past I hook a monitor to my blank screen laptop, and with dual screen setting, I am able to navigate and attempt to fix the problem. After trying, can’t find pattern, of disabling/enabling, uninstall/install, updating device, or combination I fix the problem. At least temporary, until MSFT next update that leaves me in the dark screen.

Well this time I tried one of the actions on the support page. It said to do a SAFE Boot.

Well I did and now I have TWO BLANK screens. My laptop original problem and the monitor debugger helper. MSFT, if you suggest doing a safe boot for the blank screen, at least load the module that allows dual screens. At least with the dual screen it provides the opportunity to navigate on second screen to restore to an early date.

The only thing I can think of now is to put the hard drive in another computer and hope it boots successful, since the hardware is not identical, and change the Safe boot to do a normal boot. Then return the hard drive to the original computer and try to find a solution to the blank screen.

MSF the fact that there has to be a page dedicated to a Blank Screen says a lot about the quality of the code.

Any and all comments from the community is appreciated. Help!

:)

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

Blank screen

Hi Jim,

To isolate your concern regarding the blank screen you're experiencing after putting your device back to landscape mode, kindly answer the following questions:

• What troubleshooting steps have you done so far?
• Have you tried to restart the computer? Does the issue still occur?
• Have you already downloaded the latest updates for the video card of your computer?

Looking forward to your reply.

Regards.