Windows 10: Blank screen with cursor after login

Hi all,

I'm having a total nightmare and I'm hoping someone can suggest a fix.

My main windows account seems to be very broken, when I try to log in I just get a black screen with a cursor. Ctrl + Alt + Del works but if I select task manager I get an hour glass briefly then nothing opens.

I have a second account (for exactly this type of issue) and it is working as normal. I've tried sfc /scannow and a start-up repair but neither found any issues. The best bit is that my restore-points aren't working because apparently dropbox corrupts them.

Is there anything else I can possibly try to rescue this account? I really don't want to lose it. My next approach will probably be to try a repair install but if there are any other troubleshooting steps you can suggest I would very much appreciate it.

Cheers

submitted by /u/justbeingageek
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:)

 

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Blank screen with mouse cursor after login

I have not tried another monitor since the login screen has a full screen showing the background picture. My thought is if it shows as normal that the graphics are fine. If I am wrong please let me know.

No, there is no taskbar. Only a black screen with the mouse cusor. I can enter task manager and troubleshooting.

I ran Dism /Online /Cleanup-Image /RestoreHealth and get error: 50 Dism does not support servicing Windows PE with the /Online option.

Tried sfc /scannow and got: Windows Resource Protection could not perform the requested operation

Is it time to remove HDD and get data off and do a clean install? Or a repair install? I think I can get data off by connecting hard drive to a desktop. Everything else (Apps) I can reload.

Not sure what next step would be.*Confused