Windows 10: Blank screen with mouse cursor only after upgrading to 1803

My friend has a two-year-old Lenovo G40-70 laptop and it was upgraded to Windows version 1803 recently. Upon restart from the upgrade it only presents a blank desktop and a movable mouse cursor. Tried to boot into laptop with low resolution/safe mode gives the same result. Pressing <Ctl>+<Alt>+<Del> would not bring up the Task Manager so I can restart Explorer. Using external display (VGA and HDMI) gives me the same result.

This laptop runs fine in Ubuntu 18.04 installation disk and Windows 10 PE based on Windows 10 1607 (but the display would crash when I use Gandalf's Windows 10 PE which is based on Windows 10 Falls Creator Update). This lead me to believe that the drivers supplied by Microsoft (starting from 2017) is not compatible with the laptop's graphic device (Intel HD Graphics).

I really dislike the shotgun approach (reformat and re-installation). What I planned to do is:

• Disable the graphic drivers so Windows is forced to use basic display driver.
• Update the graphic drivers from Intel after log into Windows.

But how to do this is what get me scratching my head. So any help regarding this is very much appreciated.

:)

 

blank screen with showing mouse cursor

Original Title: about windows10

after installing windows10.when i restart my pc it goes blank screen with showing mouse cursor pls help meeee

 

Windows 10 stuck on blank screen with mouse cursor at boot

Recently I upgraded from windows 7 to windows 10. Everything installed and worked great for few weeks. After 2 or 3 weeks I can't boot to Windows 10 anymore.

The computer goes thru initial boot and before showing any windows 10 screens (no blue window, no dots etc) gets stuck on blank screen with blinking mouse cursor.

Per Microsoft engineer who responded to my previous post, I created windows 10 ISO disk. Booted from the disk, got thru the blue windows logo and dancing dots to a "Windows Setup" box with 2 options:

• 
  
  1. Continue with the upgrade (I already upgraded successfully and everything worked for a while)
  
  2. Perform a clean installation
  

Continuing upgrade gets me back to blank screen with blinking cursor.

I didn't try option 2, clean installation, because I am afraid to loose all my programs etc.

I installed turbotax after upgrading to win 10, but I don't think turbotax is a problem. I have no problems at all after installing it on another win 10 computer.

Now I regret upgrading to windows 10. Windows 7 worked perfectly fine.

Any suggestions how to repair the windows 10?

Or is there a way to go back to windows 7 without full reinstall?

Thanks for any help

 

Windows 10, blank screen no cursor whilst upgrading

I have upgraded to Windows 10 and during the upgrade a blank screen appeared with nothing on it. No cursor as some peoples have. I have rebooted and still the same, it goes straight to a blank screen. Any suggestions, I am not technology minded so please
make answer as simple as possible. Many thanks.