Windows 10: Blocked account

Hi, I have a user in my company that has a problem with loging in his account.The account gets blocked all the time , she is using an android smartphone that had been connected to his mailbox .We tried to change the password also we reinstaled the phone, nothing changed. We even tried to switch of the android for 3 days.Do you know others ways to stop his account from being blocked?Some info maybe it will help.u_ex230627_x.log:211290:2023-06-27 05:33:25 10.10.13.80 POST /Microsoft-Server-ActiveSync/default.eas Cmd=Ping&User=name%40 site&DeviceId=androidc1739742695&DeviceType=Andro

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

Phone's account is blocked

Hi,

Thank you for posting the query on Microsoft Community.

As you mentioned in the thread title "Phone's account is blocked", and as it an account related issue,
I suggest you to please follow the steps below to submit a private support request that will ensure your account's safety & privacy.

Go to this link

Select the issue that you're encountering

Fill in the required information

Click Submit at the bottom of the page.

You can read further information about codes & blocked accounts here

Thank you.