Windows 10: Blocked app/disk drive

Recently purchased an external disk drive to upload all of my old Sim 2 games. However, I keep on getting this message and can’t figure out how to allow access.

:)

 

HP Disk Drive not visible

Hi,

Thank you for posting your query on Microsoft community.

I would suggest you follow the steps below and see if it helps:

Method 1: I would suggest you first try the Troubleshooter.

Please follow the steps below:

• 
  Type “Troubleshooting” on the Windows Search bar and hit enter.
  
• 
  On the left side of the Troubleshooting window, click on “View all”
  
• 
  Click on Hardware and Devices. Please provide a password if asked for it and click ok.
  

Method 2:

• 
  Press Windows key + X key and click Device Manager.
  
• 
  Expand the Sound, Video and game controllers.
  
• 
  Right-click on the Disk Drives and click on Properties.
  
• 
  Go to the Drivers Tab and Click Enable (If not enabled).
  
• 
  Restart the computer and check.
  

Hope this helps. Please reply if you have further related queries.

Regards,

 

DVD/ CD Drive doesn't recognise disks

Hi,

Thank you for posting your query in Microsoft Community.

I suggest you to follow the methods below and check if it fixes the issue.

Method 1: Run Hardware and Devices Troubleshooter

Follow these steps to run Hardware and Devices troubleshooter:

• Press Windows key + W and type troubleshooting.
• Select Troubleshooting.
• Select View all on the top left corner.
• Click Hardware and Devices.
• Follow the on-screen instruction to run the troubleshooter.

Method 2: Check if the DVD drive is getting detected in Disk Management

Refer the steps below to open disc management:

• Press Windows key + X.
• Click on Disk Management.
• Click on Actions and click on rescan disks and click on
  Refresh and check if issue persists.

If there is no drive letter assigned, I suggest you right click on the DVD drive and assign a drive letter and check if it helps:

Method 3

Try to access the computer manufacturer's website and download the latest chipset drivers for your computer and install the same.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thank you.