Windows 10: Blue/Black screen of death

I've been having the blue screen of death problem since I bought a new laptop that is Asus VivoBook flip 14.The problem happens really randomly nearly once a day, and I couldn't find any connecting factors that might help me understand the reason behind the problem.This is the error I always get when the blue screen of death occurs:Stop code: SYSTEM_SERVICE_EXEPTIONWhat failed: igdkmdnd64.sysI read that the reason behind this problem might be some drivers, but all my drivers are up to date, and I've updated my OS to Windows 11 hoping for this issue to get fixed, but what really changed is the

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Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Death

Hi Kevin,

I am sorry to know that you are getting Blue screen errors.

Along with the suggestion provided by ZigZag, try the steps below.

If you see the blue screen only after sign-in
and you can see a mouse cursor:

• While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
  
• If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
  
• If this resolves the blue screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command.
  

powershell

Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Use the System File Checker tool to repair missing or corrupted system files:

http://support.microsoft.com/kb/929833

Fix Windows corruption errors by using the DISM or System Update Readiness tool:

Fix Windows Update errors via DISM or System Update Readiness tool - Windows Server | Microsoft Docs

To uninstall a driver refer the steps below.

• 
  Press Windows Logo Key+X. Click On
  Device Manager.
  
• 
  Then find the driver that you are trying to uninstall and right-click on it to
  Uninstall.
  
• 
  Follow onscreen instructions to uninstall it.
  

 

Blue Screen of Death

We appreciate the information.

To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

Regards.