Windows 10: Blue lines appearing on any black background

Hi, my friend recently bought a new gaming laptop asus strix. He has had it for no more than 10 hours and has got a problem. Ive tried fixing it but cant find a fix anywhere.

He went to open up battlegrounds then his screen showed up blue horizontal lines across the screen. It also came up with dx11 is required to run when opening up battlegrounds althought the game was working fine before. When we open up the internet or icons on the computer they work perfectly fine and the lines only appear on a black background. Disrupting anything that is on the black image. When we restart the computer it will not load back up unless you power it off completely. It also says starting up disk repair.

I used print screen to see if there was damage to the screen but the lines show up on the screenshot so im guessing it has something to do with the graphics card or video card? We have updated both but nothing has worked.

It would be great help if someone could help us out. Thank you!

:)

 

Windows 10 Black Background?

Hi,

To help you with your concern, we suggest that you try to follow the steps on how to troubleshoot black screen problems. Check on the links provided below:

• Troubleshoot black screen problems
• Recovery options in Windows 10

Update us on the result.

 

Using Paint to Write Yellon on a Black Background

Hi Kenneth,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it help.

• 
  Open Paint.
  
• 
  Under Home Tab, Click on Fill with color.
  
• 
  Select the black color, and now click on blank page below.
  
• 
  Now the background will be in black color.
  
• 
  Select Brushes under Home tab and select yellow color.
  
• 
  Then you will be able to write word and Figures in yellow color.
  

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.