Windows 10: Blue Screen after waking up from sleep (disk_IMAGE_storahci.sys)

Hi,

My laptop(Dell Inspiron 5567, purchased in January 2017) has been recently experiencing Blue screen issues, particularly after waking up from sleep. The error that I receive in the reliability monitor is


0x9F_3_disk_IMAGE_storahci.sys


I've searched forums but haven't found anything related to "disk image".

I will now provide some more details that may help. The following are as per the reliability monitor. I have included only the dates were I had system problems.


2/19/2019- The issue started on 2/19/2019. I had recently installed Android Studio and connected my old Samsung Galaxy to my computer. Went for dinner but kept the phone connected, only put the laptop to sleep. When I opened it, the login screen did not get displayed but the dell logo came up, showing me that it go restarted. I ignored the issue thinking that maybe a faulty driver for the phone got installed.

Error was atikmdag. Read online it had something to do with amd drivers, I installed a new driver(Amd driver) and ran a Mcafee scan as well as sfc scan.


2/26/2019- Again the same issue, but this time my phone was disconnected. Checked dump files(online) and reliability monitor. Gave me a new error.

IMAGE_iaStorA.sys. Read online and a couple of forums and determined it had something to do with Intel RST drivers not functioning properly. Followed a tutorial and Uninstalled all Intel RST drivers. This seemed to have helped. I didn't experience any issues until today.


3/11/2019- I needed to connect my headphones in the morning. Didn't have my computer plugged in. Put it on and then left. Came back after 15 minutes. Since the sleep time was probably 1 minute, it went off to sleep by itself. Pressed the power button and Voila! The dell logo! I was annoyed and frustrated since this never happened earlier. But this time some new issue arose. 0x9F_3_disk_IMAGE_storahci.sys. Not sure what to do now.


The following is the dump file analysis.


DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe7864269d0a0, Physical Device Object of the stack
Arg3: ffff810525257c20, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: ffffe78642a32920, The blocked IRP

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: storahci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: storahci

FAULTING_MODULE: fffff8071ac00000 storahci

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: RAVBg64.exe

CURRENT_IRQL: 2

STACK_TEXT:
ffff****f605a7 : 00000000`0000000e 00000000`016e3600 ffffe7****705d401 00000000`00000004 ffff8105`2a2ab440 : nt!KiDispatchInterruptContinue
ffff8105`2a2ab3b0 fffff804`6705d401 : 00000000`00000004 ffff8105`2a2ab440 ffffe786`40cf2700 ffffe786`00000002 : nt!KiDpcInterruptBypass+0x25
ffff8105`2a2ab3c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLockNoEtw+0xb1


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_disk_IMAGE_storahci.sys

BUCKET_ID: X64_0x9F_3_disk_IMAGE_storahci.sys

Followup: MachineOwner

I would be really grateful if anyone could provide some help. I you need more information I will provide them as needed.


Thanks and regards,

Aaron

:)

 

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