Windows 10: Blue screen and constant loop

Unable to get into surface pro. When I turn it on, I get a blue screen and error message for automatic repair. It then takes me to restart or advanced options. Restart does nothing to help. Advanced options tells me to choose an option. I choose use troubleshoot, advance options and then startup settings, and hit restart. I go to startup settings screen and use F4 enable safe mode. This does nothing except to loop me back to a blue screen. Need help.

:)

 

Blue screen and stop code

Hi
Jeferis,

There are a lot of factors for this matter to occur. To isolate the issue, we have some questions for you:

• 
  What activity have you done to
  trigger the NTFS and FAT FILE SYS loop?
  
• 
  were there any error messages?
  
• 
  What troubleshooting steps have you done so far?
  

It is possible that the
Boot
Sequence were corrupted by the previous activity which
triggered the Blue Screen Error and the loop. We recommend that you perform these
suggested troubleshooting
and see if there are any changes:

Startup Repair.


To access the
Startup Repair Screen, turn off the
PC 3-4 times(force shutdown),
while on the Blue screen Error. This will route you to the
Startup repair screen:

Advanced Boot Options > click Troubleshoot > Advanced options > Command Prompt

and run the following command:

Run SFC Scan:  

SFC
will
scan
and
run
an
automatic repair
to any
corrupted system files
that it will detect. We suggest that you perform it twice. To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

Boot Record:

This will fix the corruptions on
boot records or boot
sequence. To run this command, follow these steps:

• 
  Run
  Command Prompt as Administrator.
  
• 
  Type the following command:  
  
  • 
    Bootrec /fixMBR  
    
  • 
    Bootrec /fixBoot
    
  • 
    Bootrec /rebuildBCD
    

Update us on how it goes.

Regards.

 

Blue screen in terminal loop

Hi,

The blue screen error that you encounter can be triggered due to a possible hardware or hardware driver software failure. To isolate your concern, could you confirm if you have made any changes on your device prior to your concern? Also, are you getting
any messages for the blue screen error?

As an initial step to get out of the blue screen loop, we suggest that you perform a startup repair by booting to
System Recovery Options through a hard reboot. To do this, follow these steps:

• Turn on your device.
• When the Windows logo appears, press the power off button or unplug the power source to force shutdown your device.
  (If you're using a laptop, remove the battery. Note: Refer to the manufacturer's site on how to remove the battery of your device.)
• Perform this step three times. On the third time that you turn on your computer, wait for the
  Windows Recovery Environment (WinRE) window to appear.
• On the Choose an option screen, select Troubleshoot
  >Advanced options > Automatic Repair.
• Select Windows 10.
• If prompted, select an administrator account.
• Type in your password and click Continue.
• Wait for the repair to complete.

Once you're done, check if your device will boot normally.

We'll appreciate if you can send us an update.

 

BSOD CONSTANT RESTART LOOP

Hi,

This issue might occur due to an old or corrupted graphics driver. Since you are experiencing a constant restart loop, we suggest that you follow the Startup Repair steps below:

• Turn off your computer.
• Turn on your computer. As soon as you see the Windows logo with the spinning dots, press and hold down the power button until your computer turns off. Do this process
  twice.
• Turn on your computer for the third time, and let it load.
• It should give you the message: Preparing Automatic Repair.
• On the next screen that would appear, click on Advanced Options.
• Select Troubleshoot.
• Go to Advanced Options.
• Click on Startup Repair.
• Wait for the repair to finish.

We would appreciate it if you could get back to us and provide us your feedback.