Windows 10: blue screen and the stop code is VIDEO_DXGKRNL_FATAL_ERROR

hello I have a problemI just got a blue screen and the stop code is VIDEO_DXGKRNL_FATAL_ERROR

:)

 

Blue screen - VIDEO_DXGKRNL_FATAL_ERROR

Hello!

One of our employees ran into a blue screen with stop code: VIDEO_DXGKRNL_FATAL_ERROR.

I asked them to send me their mini-dump files in order to diagnose the issue. Thank you for your help.

Dell / XPS 15 9560 (MFG YR 2017)

Minidump.zip

Regards, Luis Orozco.

 

Stop code blue screen sdbus

Hello,

Stop errors (also sometimes called blue screen or black screen errors) can occur if a serious problem causes your device to shut down or restart unexpectedly. These errors
can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What actions were you performing when normally encounter the said error?

Meanwhile, we recommend performing the suggested steps in this article to
troubleshoot blue screen error on Windows 10.

We'll be waiting for your response.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.