Windows 10: Blue screen and unable to use safe mode

Hi,

today i keep getting a blue screen when booting up.message says Stop code CRITICAL PROCESS DIED


I have rebooted wiuh f8 to use advanced options.However nothing happens when i try reset this pc,start up repair and any settings in start up setting simply takes me back to the blue screen which means i cant even use safe mode.

I have tried system restore but when i pick a restore date i get an error message saying - you must always restore the drive that contains Windows restoring other drives is optional.

I am unable to check on local disk c to advance.


Is there something obvious i am missing or is there anything else i can try?


Thanks

:)

 

Password not accepted in Safe mode

Hi,

Thank you for posting your query on Microsoft Community forum.

Have you tried all the above steps suggested by Sangeeta Sarkar on September 13, 2015.

I would suggest you to provide some information to help you better.

• Are you trying to login the Microsoft account or the Local account in safe mode?
• Did you try with only safe mode or safe mode with networking?
• What is the critical error you are getting?

If you are using Windows 10. To go to safe mode you have to follow the below steps.

If you are able to go to login screen in normal mode try the below steps to go to safe mode with networking.

• 
  At the login screen click on the power symbol.
  
• 
  Hold SHIFT + Click Restart.
  
• 
  After restarting your system, select the Troubleshoot option.
  
• 
  Select advanced options under
  Troubleshoot screen.
  
• 
  Click on Startup Settings.
  
• 
  Click Restart and follow the onscreen steps to go to
  Safe Mode with networking and check if you are able to login.
  

[*]

Please get back with more information, we will be glad to help you further.

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response

 

Safe mode problem

Hi,

To get better clarity on the issue, kindly answer the questions below:

• By saying that you have a "Safe mode problem," did you mean to say that your computer is stuck in Safe mode or are you unable to boot it to Safe mode?
• What troubleshooting steps have you attempted to resolve your concern?

If this is caused by recent programs installed on your computer, then we suggest you to run
System Restore to revert your system files to an earlier date. To run System Restore, follow the steps below:

• Press Windows key + R on your keyboard.
• On the run command box, type "RSTRUI.EXE" and hit enter.
• Follow the on-screen instructions.

Make sure that you choose the restore point date when your computer was working fine. Please be advised that programs and applications installed on your computer after the restore point will be removed.

Let us know how it goes.