Windows 10: Blue screen asking for password

I was using my husband's computer yesterday, and suddenly it didn't respond and popped up a blue screen and restarted continuously. I told my husband about it, he tried to fix it. Then now it's asking for a password and we don't know what password to enter because we don't know what account is meant here.

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen error INACCESSIBLE_BOOT_DEVICE

Hi,

Thanks for the suggestion but.....Alas as soon as I switch it on this is what I get

• I get a black screen which asks me to put in my administrator password or power on password
  
• I get the compaq logo and the dots indicating its starting up
• Then i get blue screen with"your PC has ran into a problem and needs to restart.We will restart it for you"
• No mouse pointer and no keys work
• Then roughly 10secs later...back to the password screen
  

Any other ideas?

 

Startup Blue Screen

Hi Jon,

Startup blue screen error(s) can occur if a problem causes your PC to shut down or restart unexpectedly. It could be due to the following:

• Outdated device software drivers
• Corrupted Windows update system files
• Software/Security conflicts

We would like to know some information:

• Did you get any blue screen stop error codes?
• Have you tried booting in Safe mode?

We suggest that you check this
article about troubleshooting blue screen errors and follow the troubleshooting steps provided there.

We will wait for your response