Windows 10: Blue screen error appeared and I cannot do anything to my screen. It says that it’s 100%...

Blue screen has occured and will not allow me to restart

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Blue Screen Appearances when using browser

Hello Judy,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you for the issue.

It would be grateful if you can reply to this question in order to assist you further:

• Does this issue occurs only while accessing a specific browser or with all browsers?
• What is the exact error message or code you receive when you get Blue screen error?
• Which are the troubleshooting steps you have already tried to resolve this issue earlier?

I suggest you to follow the steps from the below link and check if it helps:

Troubleshoot blue screen errors

Kindly reply to us with the answers to the questions asked and the status of the issue.

Thank you.