Windows 10: Blue Screen error, memory.dmp file

Hello!Blue Screen error VIDEO_DXGKRNL_FATAL_ERROR started occurring almost everyday for about 2 months already. Most likely it started after installing DirectX 12 The computer has rebooted from a bugcheck. The bugcheck was: 0x00000113 0x0000000000000019, 0x0000000000000002, 0x00000000000010de, 0x0000000000002560. A dump was saved in: C:\WINDOWS\Minidump\012624-14187-01.dmp.Windows 11. I have already tried: sfc /scannow, contacting Microsoft Support they checked my laptop remotely and said it was AWCC causing this, I've uninstalled Dell Alienware Command Center completely, everything

:)

 

Blue Screen Error

Hello, Welcome to Microsoft Community.



Thanks for your feedback, I think you have encountered a blue screen error message of 0x00000018.

From the error code perspective, this is a common driver error, but if further advice is needed, we need to check the DMP file to provide it. We suggest that you upload the DMP file to the network drive and share the link.

You can obtain a small capacity DMP file by following these steps, which will help you share this relevant DMP information

Click Window+R to enter sysdm.cpl

Enter System Properties and click on the Advanced tab

Find startup and troubleshooting, click on Settings

In the debugging information, select Small Memory Storage

The following directory will become

%SystemRoot% Minidump

You can remember this location. If you encounter a blue screen again, you can restart your computer and input this location into the resource manager. You can see the. DMP file created in the folder, upload it to the network drive and provide us with a link. We will provide further suggestions for you after analysis.

By the way, I noticed that you mentioned that your English is not very good. May I ask what language I should use to communicate with you？



Lugoo Bei | Microsoft Community Support Specialist

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support

Please get back to us with updated status, we will be happy to assist you.

 

Frequent Blue Screen error on computer

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are receiving Blue Screen error on your computer. I’ll certainly assist you with this.



However, please let us know:

• 
  When exactly are you getting the Blue Screen error?
  
• 
  What is the error message you receive?
  
• 
  Are you aware of any changes made to the computer recently?
  
• 
  What is the make and model of the computer?
  

I have analyzed the dump files shared by you and found that the error is caused by a Memory corruption.



I would suggest you to run a Windows Memory Diagnostic check on the computer to check test the memory installed on the computer. Refer the steps
mentioned below:

1. 
   Press
   Windows key + R, to open Run dialog box.
   
2. 
   Type
   mdsched and click on OK.
   
3. 
   Click on
   Restart now and check for problems.
   

Also, if you are using two RAM sticks, I would suggest you to using one RAM stick and see if that helps.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator