Windows 10: Blue Screen error & non-responsive laptop (Windows 10 with Office365)

I have a brand new Dell XPS 15 2-in-1 laptop, which was loaded with Office365 business, google chrome, IE11 & trend micro anti-virus/password vault etc. As part of the package, an app called teams loads automatically upon start-up & I also have installed team viewer for my remote IT support. Plus a driver for my printer.


Whilst I can log in and sometimes work in my emails for hours, it seems as soon as I try to undertake other tasks such as opening Trend-Micro to finish set up, either all freezes with touch-screen, keyboard & mouse all unresponsive. Cannot use "control-alt-delete" to check task manager when the machine becomes unresponsive. End up having to manually shut down, try again, repeat... Alternatively I will receive a blue screen message stating "DPC_WATCHDOG_VIOLATION". Feels very much like I'm stuck in a (highly frustrating) loop! Also, on a couple of occasions when trying to restart after a manual shutdown, I cannot even log in - sitting on a black screen while trying to power back up but not going anywhere. Machine slightly whirring sounds also louder while attempting this...



At first I wondered if potentially a faulty hardware issue, but in case something to do with software, I have already once gone through the process of completely re-setting & starting over to configure for use again with the basics installed only so far. (in case relevant, laptop came with a McAfee default protection installed, in case of conflict, I did follow prompts to uninstall when loaded trend micro)


Any suggestions to try please as wasn't sure where I turn next for help getting past or, a replacement laptop depending on what may be causing the issue? This is quite urgent as require the laptop to be working before my next business trip.

Thanks so much!

:)

 

Blue screen error - SYSTEM_SERVICE_EXCEPTION

Hi,

Blue screen errors usually occur due to system file corruption and outdated drivers. For us to provide an effective solution, we would need you to answer the following questions:

• Which build of Windows 10 is currently installed on your computer?
• What changes have you made to the device before you encountered these errors?

In the meantime, we suggest performing the steps available in this link. It serves as a guide on how
to troubleshoot blue screen errors in Windows 10.

We're looking forward to your response.

 

Blue Screen Error

Hello,

Windows 10 may have encountered some corrupted system files or a driver conflict. For us to assist you better, kindly answer the following questions:

• What is the current build and version of your Windows 10? To check type in
  winver on the search bar and press Enter.
• What is your current antivirus software?
• What is the preinstalled operating system on your laptop? Is it Windows 7/8/8.1 or Windows 10?
• What troubleshooting steps have you done so far?

Meanwhile, we suggest that you perform the troubleshooting steps on this
article for further troubleshooting.

We'll be waiting for your response.

 

Blue Screen problem

Hi,

The issue occurs due to corrupted system file. In order for us to assist you, please answer the questions below:

• Were there any changes prior to the issue?
• What is the exact error messages?
• Can you please provide us the screenshot of the blue screen error?

To isolate the issue, we suggest to check this article:
Troubleshoot blue screen errors. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.