Windows 10: Blue Screen Errors on my new computer

Hello,


I have tried almost all of the solutions posted online on fixing blue screen errors and none of them work.

Every week I get a new blue screen error when I start my computer.


I have attached 2 dump files of separate crashes if someone could help me out with finding the problem.


https://1drv.ms/u/s!AvosaqT-_cvHlTOS1uhZeDBWkmjN?e=9tirvh

:)

 

Blue Screen Error on brand new computer

Hello Jessica,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly.
It could also appear while upgrading to a new version of the OS or after updating your computer.

To resolve this error, we highly suggest performing the troubleshooting steps in this article:

Troubleshoot blue screen errors.

We also recommend getting in touch with your device manufacturer for assistance regarding this concern especially if your device is still under warranty.

Feel free to update us with the results.

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Computer Freezes Then Blue Screen

Hello,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we suggest performing the steps on this article
on how to troubleshoot blue screen errors on Windows 10.

We look forward to your response.

Regards.